Senior API Success Architect

KONG; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Kong is seeking a Customer Experience specialist to guide a portfolio of customers, helping them leverage Kong APIs and microservices to drive business outcomes. You will engage with Americas sales and support teams, building strong relationships and expanding the customer base.

You will advocate for customers, define success criteria, and collaborate across product and engineering to maximize value from Kong solutions.

Qualifications

• Experience in SaaS, Open Source or infrastructure software.
• Strong organizational and communication skills.
• Understanding of Cloud Native technologies like Kubernetes and microservices.

Responsibilities

• Coach customers through their lifecycle and partner with CX teams to achieve outcomes.
• Define adoption plans and post-sales engagement criteria.
• Collaborate with Sales and Product to maximize customer value.
• Help improve tooling and processes for efficiency.
• Work on innovative customer projects using Kong technologies.
• Learn Kong products and apply knowledge to client usage.

Skills

Portfolio management

SaaS experience

Open Source

Cloud Native

Kubernetes

Containers

APIM knowledge

DevOps

CI/CD

IaaS

Strong communication

Self-starter

Job description

Kong is seeking a Customer Experience specialist to guide a portfolio of customers, helping them leverage Kong APIs and microservices to drive business outcomes. You will engage with Americas sales and support teams, building strong relationships and expanding the customer base.

You will advocate for customers, define success criteria, and collaborate across product and engineering to maximize value from Kong solutions.