Technical Customer Success Manager: AI & API Solutions

KONG

Sacramento (CA)

On-site

USD 110,000 - 160,000

Full time

7 days ago

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Job summary

Kong is seeking a Customer Experience professional to empower a diverse portfolio of customers. You will guide lifecycle success, collaborate with Sales and Product teams, and champion Kong’s API and AI-enabled solutions.

This role emphasizes adoption, automation, and scalable customer engagement across SaaS and open-source ecosystems. You will partner with US sales, build strong customer relationships, and push innovative projects while becoming an SME on Kong technologies, including APIM and

Qualifications

Experience managing customer lifecycles in SaaS/Open Source or infrastructure software environments.
Familiarity with cloud-native architectures including containers and microservices.
Understanding of API management (APIM) and related tooling.
Proven ability to communicate effectively with customers and internal teams.
Comfortable driving adoption and post-sales engagements with automated strategies.

Responsibilities

Coach customers throughout their lifecycle in collaboration with CX teams.
Inspire customers to adopt AI/API-enabled visions leveraging Kong solutions.
Define adoption plans and post-sales engagement standards with Sales and Product teams.
Collaborate with Sales, Product, and other groups to maximize customer value.
Contribute to tooling and process improvements for team efficiency.
Work on innovative customer projects and become a Kong product SME.
Build and maintain strong customer relationships across a portfolio.