Customer Success Manager

SV Academy

Boston (MA)

On-site

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A tech training organization in Boston is seeking a full-time Customer Success Manager to manage relationships with B2B SaaS clients. This role involves ensuring client renewals, expanding account opportunities, and presenting strategic solutions. Ideal candidates have 2–5 years of account management experience and strong communication skills. Benefits include medical and vision insurance, alongside hands-on training and mentorship.

Qualifications

2–5 years of experience in account management or customer success.
Proven experience managing the renewals process for B2B SaaS customers.
Familiarity with GTM motions involving $20–50k deal sizes.

Responsibilities

Own the post-sale relationship for a book of SaaS clients.
Build strong relationships with financially minded buyers.
Identify opportunities for account growth and retention.

Skills

Account management

Customer success

Communication skills

Analytical thinking

Tools

HubSpot

Salesforce

Job description

Base pay range

$60,000.00/yr - $65,000.00/yr

Overview

Drive Growth and Build Strategic Client Relationships in Tech

SV Academy is partnering with an innovative SaaS company that powers data-driven decision-making for investors, startups, corporations, and governments. As a Customer Success Manager, you’ll play a critical role in deepening relationships with high-profile clients, ensuring renewal and expansion, and driving meaningful impact across the global innovation ecosystem.

About SV Academy

SV Academy equips emerging professionals with the skills, coaching, and access they need to launch successful tech careers. Through intensive training and strong employer partnerships, we’ve helped thousands of graduates break into roles at high-growth tech companies and thrive.

This program includes:

Two weeks of hands-on training focused on account management, SaaS retention strategies, and client engagement

A full-time CSM opportunity with a high-impact SaaS company

Ongoing mentorship and career development

A direct path to long-term success in Customer Success, Growth, or Strategic Accounts

About the Role

As a Customer Success Manager, you’ll own relationships with a portfolio of B2B SaaS clients, primarily financial or business decision-makers. You’ll lead renewals, uncover opportunities for expansion, and act as a consultative partner to help clients fully leverage the platform for high-value outcomes

What You’ll Be Doing:

Own the post-sale relationship for a book of SaaS clients, managing onboarding, adoption, and renewals
Build strong relationships with business-oriented, financially minded buyers
Proactively identify opportunities for account growth and retention
Partner with cross-functional teams (sales, product, insights) to solve challenges and deliver strategic solutions
Present data-driven insights, product updates, and best practices through calls, demos, and workshops

What We’re Looking For:

2–5 years of experience in account management, customer success, or client-facing SaaS roles
Proven experience managing the renewals process for B2B SaaS customers
Familiarity with GTM motions involving $20–50k deal sizes and a business buyer persona
Experience working with financially oriented business stakeholders
Demonstrated success in a high-touch, strategic SaaS environment
Excellent communication, organization, and relationship-building skills

Preferred Qualifications:

Prior experience in account management, customer success, or sales
Familiarity with CRM tools like HubSpot or Salesforce
Interest in startups, VC, or SaaS platforms
Experience supporting or selling a B2B product

Core Competencies for Success:

Strategic Account Management: You’re a proactive partner who delivers long-term value
Renewals Ownership: You can confidently navigate and close renewals, while minimizing churn
Customer-Centric Mindset: You anticipate client needs and exceed expectations
Analytical Thinking: You use data to guide conversations and support business cases
Professional Communication: You build credibility and rapport with senior stakeholders

Requirements:

Full-time availability for the duration of the Residency
Strong communication skills and a customer-centric approach
Excitement about building a career in SaaS account management or customer success

If you’re ready to own client relationships and grow your career in tech, apply today and let SV Academy help you take the next step.

Seniority level