Senior Technical CSM & Account Growth Architect (Remote)

Property Inspect; Portland (OR); On-site; USD 110,000 - 160,000; Full time

Job summary

Property Inspect is seeking a Senior Technical Customer Success Manager for the US market. This remote, full-time role sits at the intersection of customer success, account management, and technical solutions.

You will own post-sale implementations, ensure adoption, and drive expansions while partnering with Sales, Product, Engineering and Marketing to deliver measurable outcomes. You’ll work with enterprise clients and complex accounts, translating requirements into effective workflows within

Qualifications

• Strong experience in Customer Success, Technical Account Management, Solutions Consulting or similar SaaS role.
• Track record of building trusted, long-term customer relationships and improving retention.
• Strong commercial instincts and enterprise-facing experience.
• Confidence working with enterprise or complex customers and multiple stakeholder groups.
• Strong analytical skills to interpret usage and customer data.
• Comfort learning technically sophisticated SaaS products and configurations.
• Excellent written and verbal communication skills.

Responsibilities

• Own a portfolio of US customers from post-sale to adoption, retention, renewal and expansion.
• Lead technical onboarding and implementation with partners.
• Drive value realization and time-to-value for customers.
• Identify expansion opportunities and coordinate with US Sales.
• Coordinate with Support and Engineering for technical escalations.
• Develop customer references, testimonials and case studies.

Skills

Customer success

Account management

Technical onboarding

SaaS

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Property Inspect is seeking a Senior Technical Customer Success Manager for the US market. This remote, full-time role sits at the intersection of customer success, account management, and technical solutions.

You will own post-sale implementations, ensure adoption, and drive expansions while partnering with Sales, Product, Engineering and Marketing to deliver measurable outcomes. You’ll work with enterprise clients and complex accounts, translating requirements into effective workflows within