Cloud Networking Courseware Lead

HPE Aruba Networking

North Carolina

On-site

USD 81,500 - 187,500

Full time

14 days+

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Benefits offered by this job

Benefits package

Career development opportunities

Job summary

Hewlett Packard Enterprise seeks a Technical Writer for the PACE team to craft clear, customer-focused documentation for HPE Networking’s cloud services, automation, and Network Management products.

You will design, develop, and maintain user content—from concepts and tasks to installation instructions, illustrations, video scripts, and course modules—collaborating with stakeholders and SMEs to simplify onboarding and empower customers.

Qualifications

5+ years of experience producing high-quality technical content for advanced software products.
BA/BS in Technical Writing, English, Computer Science, or related field, or equivalent experience.
Strong understanding of cloud computing, automation, networking, data centers, or security.
Ability to research complex technical concepts independently and collaboratively.
Familiarity with XML authoring, content management, and courseware development tools.
Strong problem-solving and communication skills.
Experience using AI tools to scale content creation while maintaining quality.

Responsibilities

Design, develop, deliver, and maintain customer-facing, best-in-class user content.
Produce deliverables including concepts, tasks, in-product content, installation instructions, illustrations, video scripts, and course modules.
Collaborate with stakeholders and subject-matter experts to identify requirements and customer needs.
Analyze specifications and product descriptions to determine the best documentation approach.
Learn the customer experience through hands-on usage of HPE networking products.
Follow established style and process guidelines to ensure consistency and completeness.
Lead technical documentation efforts with a small group of writers in a well-defined environment.