Senior Technical Business Analyst

Grantstreet; United States; Hybrid; USD 120,000 - 200,000; Full time

Job summary

Grant Street Group is a growing SaaS provider to public sector clients. A Technical Business Analyst is needed to bridge developers and clients, troubleshoot complex issues, and drive continuous improvement. Travel approx. 15% is required, with on-site and telecommuting options to fit employee needs.

The role emphasizes problem solving, client support, and defining technical specifications, followed by testing, implementations, and training across multiple client projects.

Qualifications

• 10 years of progressive work experience with a minimum of 5+ years as a Technical Business Analyst working with software applications.
• Ability to become a subject matter expert, troubleshoot complex technical issues, and drive continuous improvement for clients.
• Experience digging into root causes to optimize processes and explain details clearly.

Responsibilities

• Serve as liaison between developers and clients, wearing multiple hats (problem solving, client support, prioritization).
• Convey technical specifications to developers and validate changes through testing and beta environments.
• Coordinate with new clients to configure software to fit needs and provide training.

Skills

Technical Business Analyst

Client liaison

Problem solving

Communication

Mentorship

Time management

Travel willingness

Job description

If you have a curious sort of disposition, are great at explaining things, and have previous experience in technical Business Analyst roles or similar roles in software or related industries, then keep reading!

Grant Street Group is a growing SaaS provider to public sector clients. Whether it is tax processing or electronic payments, we have tools to make government work better.

We are looking for talented folks who:

• Have 10 years of progressive work experience with a minimum 5+ years as a Technical Business Analyst working with software applications
• Have the proven ability to become a subject matter expert, troubleshoot complex technical issues, and drive continuous improvement for our clients
• Excel at digging into the root cause of problems and finding unique solutions to optimize processes
• Want to know why things work the way they do and excel at explaining things with the right amount of detail
• Are excellent communicators with the spoken and written word.
• Love to collaborate within a team environment, provide mentorship, and build long‑term relationships
• Maintain strong organization and time‑management skills, with the ability to manage multiple projects and deadlines

There is some travel required to meet face‑to‑face with clients and colleagues: applicants should be comfortable with approximately 15% travel.

We support a technology‑rich work environment that makes it possible for us to support on‑site and telecommuting positions tailored to the needs of our employees.

The core function of our role as business analysts at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats.

So what do all of these “hats” really mean?

• Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively.
• Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly.
• Prioritization: Our software is ever‑changing. With that comes the need to prioritize what, when, and how changes are made. Since you’re working with the software and our clients daily, who better to prioritize than you? Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on.
• Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens when you click this button? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience.
• Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly?
• Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process?
• Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need.

Expected Base Salary Range: $120,000-$200,000/year