Technical Business Analyst

Brooksource; Harrisburg (Dauphin County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Dauphin County, Harrisburg is seeking a Technical Business Analyst to enhance financial reporting and invoicing processes. The role involves gathering business requirements, facilitating meetings, and translating insights into actionable solutions. The ideal candidate possesses a Bachelor’s degree and 3+ years of experience in a technology-driven environment, alongside strong analytical and problem-solving skills. Familiarity with SAP S4 HANA and agile methodologies is preferred, emphasizing collaboration with development teams.

Qualifications

• Demonstrated experience as a Business Analyst in projects of various sizes.
• Proficiency in business analysis tools and techniques.
• Understanding of software development lifecycle (SDLC).

Responsibilities

• Perform Business Analyst duties for requirement gathering phases.
• Facilitate meetings with business leaders for process reengineering.
• Translate business requirements into detailed specifications.

Skills

Business Analyst experience

Agile methodologies

Problem-solving skills

Communication skills

Familiarity with Microsoft Office 365

Experience with data analysis tools

Education

Bachelor’s degree in Computer Science

Information Technology or Business Administration

Tools

Microsoft ADO

SQL

Excel

Figma

Microsoft Project

Job description

Responsibilities

• Perform Business Analyst duties for the planning and requirement gathering phases of this project.
• Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into the company focusing mainly on the financial posting, payments, refunds, and financial reconciliations processes.
• Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary.
• Anticipate the direction of business areas and recommend new processes or opportunities that will support the objectives.
• Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions.
• Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation.
• Exhibit experience visually modeling the information obtained during elicitation meetings.
• Conduct feasibility studies and analyze existing systems to identify areas for improvement.
• Identify and define KPIs including business rules, ownership, data sources and optimal visualization.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Stay up-to-date with industry trends and emerging technologies to drive innovation. Work
• Work closely with development teams to ensure the successful implementation of solutions.
• Develop and execute test Scenarios, Scripts, and plans to ensure solutions meet business requirements.
• Support training and support to end-users and stakeholders. Create
• Create and maintain comprehensive project documentation.
• Demonstrate exceptional critical thinking and problem-solving skills.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Utilize various software and/or technology tools to perform job duties.

Technical Areas Within Scope Of This Position

• Reporting - All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.
• Billing & Invoicing - All aspects related to the correct fiscal accounting of all transactions processed.
• Collections & Toll Enforcement - All aspects related to customers not properly addressing billing and invoicing responsibilities.
• Financial Posting & Reconciliation - All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.
• Payments - All aspects related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.
• Customer Relationship Management (CRM) - UBOS utilized a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service. Microsoft CE CRM experience is preferred, but experience with any modern CRM will be considered.
• SAP S4 HANA - The fiscal general ledger is SAP S4 HANA. Modules in use include BRIM, FICA, Convergent Mediation, and Analytics Cloud. Experience with SAP and in particular the noted modules is preferred but experience with any modern ERP will be considered.
• Data Migration - Data Export, Transformation, and Loading (ETL)

Desired Skillset

• The Technical Business Analyst position requires demonstrated experience as a Business Analyst, on projects of various size and subject matter within the government/public sector, ideally in at least 3, or more, of the Technical Areas noted above.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Proficiency in business analysis tools and techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Familiarity with project management tools (e.g., MS Project) is a plus.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically financial systems projects.
• ITIL / ITSM practices and methodologies.
• Technical Business Analyst position requires a minimum of 3 years of experience as a Business Analyst or Technical Analyst in a technology-driven environment.
• Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Certifications / Education

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field
• Equivalent combination of education and/or experience may be accepted.