Senior Technical Analyst

VLink Inc; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

VLink Inc. seeks an experienced enterprise application support engineer to join a fast-paced operations team. The role focuses on supporting or developing large-scale enterprise apps, with hands-on MOVEit/SFTP expertise and strong L2/L3 troubleshooting capabilities.

The ideal candidate will be proficient with ITSM/ServiceNow, SDLC, and production support processes, and able to work across monolithic, distributed, and microservices architectures while coordinating with stakeholders and partners.

Qualifications

• 5+ years of experience supporting or developing enterprise applications.
• Hands-on experience with MOVEit or equivalent SFTP/file-transfer platforms, including configuration, monitoring, troubleshooting, and automated file transfers.
• Strong L2/L3 troubleshooting and RCA skills across applications, networks, file transfers, and technical environments.
• Experience with application monitoring, alert management, incident management, and production support.
• Strong knowledge of ITSM/ServiceNow, SDLC, IT operations, and enterprise application support processes.
• Experience supporting monolithic, distributed, and microservices-based applications, with solid Object-Oriented Design and Development knowledge.
• Familiarity with AWS, Amazon EKS, and Lambda expressions.
• Strong communication and customer-service skills, with the ability to work with end users, business stakeholders, technical teams, and external partners.
• Ability to manage multiple priorities, respond to urgent production issues, and provide 24x7 on-call support as scheduled.
• Strong documentation, problem-solving, accountability, attention to detail, and commitment to quality.
• Ability to work independently and collaboratively within cross-functional teams.
• Demonstrated interest in process improvement, operational efficiency, and continuous improvement.
• Ability to quickly learn and apply new technologies in evolving environments.

Skills

Enterprise apps experience

L2/L3 troubleshooting

On-call support

Communication skills

Tools

MOVEit

SFTP platforms

AWS

Amazon EKS

Lambda

Job description

• 5+ years of experience supporting or developing enterprise applications.
• Hands-on experience with MOVEit or equivalent SFTP/file-transfer platforms, including configuration, monitoring, troubleshooting, and automated file transfers.
• Strong L2/L3 troubleshooting and RCA skills across applications, networks, file transfers, and technical environments.
• Experience with application monitoring, alert management, incident management, and production support.
• Strong knowledge of ITSM/ServiceNow, SDLC, IT operations, and enterprise application support processes.
• Experience supporting monolithic, distributed, and microservices-based applications, with solid Object-Oriented Design and Development knowledge.
• Familiarity with AWS, Amazon EKS, and Lambda expressions.
• Strong communication and customer-service skills, with the ability to work with end users, business stakeholders, technical teams, and external partners.
• Ability to manage multiple priorities, respond to urgent production issues, and provide 24x7 on-call support as scheduled.
• Strong documentation, problem-solving, accountability, attention to detail, and commitment to quality.
• Ability to work independently and collaboratively within cross-functional teams.
• Demonstrated interest in process improvement, operational efficiency, and continuous improvement.
• Ability to quickly learn and apply new technologies in evolving environments.

EEO Statement:

VLink is an Equal Opportunity Employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy.