Senior Technical Account Specialist

Orenco-Systems; Sutherlin (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Orenco Systems, Inc. in Oregon is seeking a Senior Customer Account Specialist to support customers and regional sales teams. You will answer questions, provide quotes, process orders, and ensure timely fulfillment while documenting feedback.

This advanced role also trains the Customer Service team, maintains CRM data, and works cross-functionally to grow regional sales and improve customer satisfaction across the territory.

Qualifications

• A four year degree in business or a technical course of study is required or equivalent combination of experience and education with demonstrated technical proficiency.
• At least twelve months experience as a Customer Account Specialist II with demonstrated proficiency across the Customer Account Specialist II key result areas or equivalent experience in a similar position.
• Good organizational skills are required; professional, courteous customer service to diverse backgrounds.
• Exceptional verbal and written communication skills are required.
• Advanced mathematics and algebra skills are required; college level math is preferred.
• Must be willing and able to travel.

Responsibilities

• Support customers and regional sales teams with product and service questions and information.
• Provide quotes for standard and custom products, process orders, and oversee order fulfillment.
• Prepare correspondence and fulfill customer needs to ensure satisfaction.
• Mentor and train Customer Service staff and participate in meetings.
• Assist in setting up new distributor accounts and coordinate with regional teams to grow sales.
• Document tasks and customer interactions in CRM and communicate distributor needs.

Skills

Customer service

Verbal & written communication

Organizational skills

Problem solving

Mathematics / algebra

Travel readiness

CRM / data entry

Proficiency with office software

Education

Four-year degree in business or technical field

Tools

Computer

General office equipment

Multi line phone system

Vehicle

Job description

Orenco Systems, Inc. in Oregon is seeking a Senior Customer Account Specialist to support customers and regional sales teams. You will answer questions, provide quotes, process orders, and ensure timely fulfillment while documenting feedback.

This advanced role also trains the Customer Service team, maintains CRM data, and works cross-functionally to grow regional sales and improve customer satisfaction across the territory.