Senior Technical Account Manager, Xsolla Ads & Rewards

Xsolla; United States; Remote; USD 110.000 - 170.000; Vollzeit

Zusammenfassung

Xsolla Ads connects advertisers with players across Xsolla's games and commerce surfaces. You will own the technical onboarding for DSPs/SSPs, map bid requests to oRTB specifications, and ensure posting of accurate ads.txt and related data.

You will work with Partnerships, Product, Engineering, and Data to align partner needs with the roadmap, troubleshoot discrepancies, and document integration guides for internal and partner teams.

Qualifikationen

• 5-8 years in ad tech in a technical account management, solutions engineering, integration engineering, or partner support role.
• Fluent in oRTB; read bid requests/responses, explain objects, spot issues.
• Hands-on experience setting up MMP integrations and debugging install and in-app postbacks with at least one major MMP.
• Knowledge of the supply chain transparency stack: ads.txt, app-ads.txt, sellers.json, and SupplyChain object.

Aufgaben

• Own technical onboarding for DSPs and SSPs, from spec review and test traffic through to production.
• Map bid requests and responses against oRTB 2.5/2.6, including partner extensions, and identify mismatches.
• Set up seats, deal IDs, floors, and maintain ads.txt, app-ads.txt, sellers.json, and SupplyChain data.
• Troubleshoot bid rate, win rate, timeouts, creative rejections, and revenue discrepancies.
• Run integrations with MMPs such as AppsFlyer, Adjust, and Singular, plus direct advertiser postback setups.
• Configure install and in-app event postbacks: macros, mapping, IDs, event names/values, attribution windows.
• Work with advertisers to define which in-app events matter and ensure correct firing before launch.
• Reconcile conversion discrepancies and explain causes clearly to partners.
• Be the technical point of contact on partner calls and answer integration questions in real time.
• Build integration plans and launch checklists and maintain partner relationships through go-live.
• Bring health/integration status into partner business reviews.
• Turn partner requests/defects into well-scoped tickets with steps, logs, and expected behavior.
• Provide early feedback on specs to avoid paper-based problems.
• Write and maintain partner-facing integration guides and internal runbooks.
• Use SQL/logs to investigate discrepancies, monitor integration health, and spot problems early.
• Build dashboards/reports showing partner and integration performance.

Kenntnisse

Ad tech experience

oRTB expertise

MMP integrations

Supply chain stack

Jobbeschreibung

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

For more information, visit xsolla.com .

ABOUT THE ROLE

Xsolla Ads connects advertisers with players across Xsolla's games and commerce surfaces. Every dollar that moves through it depends on two kinds of integration working correctly: the oRTB connections to the DSPs and SSPs that buy and sell our inventory, and the MMP and event integrations that tell advertisers whether a player installed, registered, or made a purchase.

You'll be the technical owner of those integrations for our strategic partners. That means you're the person a DSP calls when their bid rate falls off a cliff, the person an MMP works with to get postbacks mapped correctly, and the person who tells an advertiser exactly why their dashboard and ours disagree. You'll work with Partnerships, Product, Engineering, and Data, and you'll bring what partners need back into the roadmap in a form engineers can act on.

RESPONSIBILITIES

• Own technical onboarding for DSPs and SSPs, from spec review and test traffic through to production.
• Map bid requests and responses against oRTB 2.5/2.6, including partner‑specific extensions, and catch mismatches before they cost money.
• Set up and maintain seats, deal IDs, and floors, and keep ads.txt, app-ads.txt, sellers.json, and SupplyChain object data accurate.
• Troubleshoot bid rate, win rate, timeouts, creative rejections, and revenue discrepancies down to root cause.
• Run integrations with MMPs such as AppsFlyer, Adjust, and Singular, plus direct advertiser postback setups.
• Configure install and in‑app event postbacks: macros and parameter mapping, click IDs, event names and values, attribution windows, and postback authentication.
• Work with advertisers to define which in‑app events matter for their campaigns and confirm they fire correctly before launch.
• Reconcile conversion discrepancies between Xsolla, MMPs, and advertisers, and explain the cause in plain terms.
• Be the technical point of contact on partner calls, and answer hard integration questions in real time.
• Build integration plans and launch checklists, and stay close to partners through go‑live.
• Bring technical health and integration status into partner business reviews.
• Turn partner requests and defects into well‑scoped tickets with reproduction steps, logs, and expected behavior.
• Give Product and Engineering early feedback on specs, so integration problems get caught on paper.
• Write and maintain partner‑facing integration guides and internal runbooks.
• Use SQL and logs to investigate discrepancies, monitor integration health, and spot problems before partners do.
• Build simple dashboards and reports that show partner and integration performance.

WHAT YOUR WEEK LOOKS LIKE

A DSP's bid rate drops 40% overnight. You pull sample bid requests, find a field that changed format in the last release, and coordinate the fix with Engineering.

An MMP reports 18% fewer purchase events than we do. You trace it to event‑value mapping and a deduplication rule, then agree the fix with both sides.

An SSP's sellers.json entry doesn't match our app‑ads.txt, and buyers are filtering the inventory. You find the mismatch and get both files corrected.

A new advertiser wants to pay on day‑7 retention. You work out which in‑app events their MMP can send, map them, and test the postbacks end to end before the campaign goes live.

You notice three partners hitting the same integration problem, and you write it up for Product with a proposed fix.

QUALIFICATIONS & SKILLS

• 5-8 years in ad tech in a technical account management, solutions engineering, integration engineering, or partner support role.
• Fluent in oRTB. You can read a bid request and response, explain what each object does, and spot what's wrong.
• Hands‑on experience setting up MMP integrations and debugging install and in‑app event postbacks with at least one major MMP.
• Working knowledge of the supply chain transparency stack: ads.txt, app‑ads.txt, sellers.json, and SupplyChain object.

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