Senior Technical Account Manager, UK - AI Platform

Jobicy; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Dataiku is the Platform for AI Success, serving as the enterprise orchestration layer for analytics, ML, and AI governance. We seek a Technical Account Manager to lead a strategic client portfolio, acting as the primary technical advisor on architecture, deployments, security, and governance.

You will collaborate with internal teams, manage milestones, and guide customers through complex implementations. With 7+ years in customer-facing roles and strong Linux and IAM experience, you will enable

Qualifications

• 7+ years of experience in a customer-facing technical role.
• Native or bilingual proficiency in English.
• Strong communication and client relationship skills.
• Experience supporting both pre- and post-sales engagements.
• Proficiency in Linux system administration, including networking.
• Experience with IAM tools (e.g., LDAP, Kerberos, Active Directory, IAM).
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.
• Familiarity with Hadoop and Spark ecosystems.

Responsibilities

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan.
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks.
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team.
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing.
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: Dataiku platform architecture and deployment; Platform operations and upgrades; Best practices for platform usage; Security, data management, and compute resources; ML-Ops, monitoring, and scaling strategies.
• Assist clients in integrating the product into their systems and troubleshoot technical challenges.
• Capture client feedback and feature requests to inform the Product and Engineering teams.
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps.

Skills

Client relationship management

Technical communication

Cloud platforms (AWS/Azure/GCP)

Security/compliance

Python knowledge

Dataiku platform knowledge

Tools

Kubernetes

Linux administration

Identity and access management (IAM)

Hadoop/Spark ecosystems

Job description

Dataiku is the Platform for AI Success, serving as the enterprise orchestration layer for analytics, ML, and AI governance. We seek a Technical Account Manager to lead a strategic client portfolio, acting as the primary technical advisor on architecture, deployments, security, and governance.

You will collaborate with internal teams, manage milestones, and guide customers through complex implementations. With 7+ years in customer-facing roles and strong Linux and IAM experience, you will enable