Senior Technical Account Manager — Global Service Lead

Support Revolution; Odessa (TX); On-site; USD 105,000 - 125,000; Full time

Job summary

Supermicro is seeking a Sr. Service Technical Account Manager to lead post-sales support for global service customers. You will act as the primary escalation point, collaborating with engineering, sales, RMA, and production teams to resolve issues and drive customer satisfaction.

The role requires 8+ years in engineering/IT, a strong background with x86 hardware, and fluent English. Travel up to 25% and lifting responsibilities are part of the job, with competitive salary and benefits.

Qualifications

• Bachelor's degree in engineering or technical field.
• 8+ years in engineering/IT industry.
• Strong background with x86-based products.
• Fluent in English; punctual and detail-oriented.
• Excellent communication and troubleshooting skills.
• Familiarity with Linux and virtualization is a plus.

Responsibilities

• Serve as main escalation point for service customers.
• Collaborate with engineering, sales, RMA, production and other teams.
• Provide post-sales support and technical guidance to customers.
• Coordinate onsite service activities and reviews.
• Monitor accounts to ensure timely follow-ups and prevent gaps.
• Travel up to 25% and manage large customer accounts.

Skills

Fluent English

Communication skills

Interpersonal skills

Troubleshooting

Problem solving

Under pressure

Education

Bachelor's degree in engineering/technical field

Tools

Linux

Virtualization

x86 hardware

Job description

Supermicro is seeking a Sr. Service Technical Account Manager to lead post-sales support for global service customers. You will act as the primary escalation point, collaborating with engineering, sales, RMA, and production teams to resolve issues and drive customer satisfaction.

The role requires 8+ years in engineering/IT, a strong background with x86 hardware, and fluent English. Travel up to 25% and lifting responsibilities are part of the job, with competitive salary and benefits.