Senior Technical Account Manager, Post-Sales

Supermicro; Odessa (TX); On-site; USD 105,000 - 125,000; Full time

Job summary

Supermicro is seeking a Sr. Service Technical Account Manager to lead post-sales support for a major global account. You will serve as the primary escalation contact, coordinating with engineering, sales, and service teams to ensure timely resolution of complex issues.

The role requires deep technical aptitude with server products, strong communication and problem-solving skills, and the ability to travel up to 25%. Experience with Linux and virtualization is a plus.

Qualifications

• Bachelor's degree in engineering or technical field (preferred).
• 8+ years of experience in engineering/IT industry.
• Strong background with x86 based server products.
• Fluent in English with excellent communication skills.
• Familiarity with Linux and virtualization is a plus.

Responsibilities

• Work with engineering, sales, RMA, production and other teams to support customers.
• Introduce service programs and conduct operations reviews with customers.
• Resolve escalations raised by help desk and field engineers, coordinating with engineering teams.
• Monitor accounts to prevent gaps in service cases and manage large key customer.
• Prepare and compile technical documentation for training help desk and field engineers.
• Manage escalations and direct them appropriately.
• Visit customers to understand requirements and present service solutions (often with sales).
• Plan and coordinate onsite integration activities.

Skills

Communication

Troubleshooting

Interpersonal skills

English fluency

Education

Bachelor's degree in engineering or technical field

Tools

x86 server hardware

Job description

Supermicro is seeking a Sr. Service Technical Account Manager to lead post-sales support for a major global account. You will serve as the primary escalation contact, coordinating with engineering, sales, and service teams to ensure timely resolution of complex issues.

The role requires deep technical aptitude with server products, strong communication and problem-solving skills, and the ability to travel up to 25%. Experience with Linux and virtualization is a plus.