Senior Technical Account Manager — Cloud ITOps Advisor

Datadog, Inc.; Boston (MA); Hybrid; USD 124,000 - 165,000; Full time

Benefits offered by this job

Onboarding

Global benefits

RSUs stock

ESPP

Career development

Job summary

Datadog, Inc. is seeking a Technical Account Manager (TAM) to continue delivering hands-on technical services to our largest customers, supporting adoption and ensuring success across the comprehensive Datadog product suite.

This hybrid role emphasizes collaboration with product management, engineering and technical services to identify new features, drive value for IT Operations, and help customers achieve their business goals while traveling up to 30% of the time.

Qualifications

• Solid technical grounding in IT operations.
• Hands-on experience with cloud platforms (AWS/Azure/GCP).
• Proficient in scripting languages and CI/CD tooling.
• Experience as TAM with mid-market/enterprise in cloud space.
• Familiarity with Datadog and cloud monitoring.

Responsibilities

• Advise on technical support and product adoption across pre-sales, post-sales and renewal processes.
• Analyze customer’s IT Operations environment and provide recommendations to maximize Datadog’s value.
• Be the customer’s advocate by understanding goals and use cases, suggesting changes and features.
• Participate in Monthly and Quarterly Business Reviews with customers.
• Collaborate with product management, engineering and technical services to identify new features and products.
• Evolve best practices for product adoption and customer success.

Skills

IT Operations

Cloud platforms

Scripting languages

CI/CD tools

Containerization

Travel readiness

TAM experience

Datadog knowledge

Tools

Datadog

Docker

Kubernetes

Jenkins

GitLab

Job description

Datadog, Inc. is seeking a Technical Account Manager (TAM) to continue delivering hands-on technical services to our largest customers, supporting adoption and ensuring success across the comprehensive Datadog product suite.

This hybrid role emphasizes collaboration with product management, engineering and technical services to identify new features, drive value for IT Operations, and help customers achieve their business goals while traveling up to 30% of the time.