Technical Account Manager 2 - Boston

Datadog; Boston (MA); On-site; USD 101,000 - 147,000; Full time

Benefits offered by this job

Generous global benefits

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development and product training

Job summary

Datadog is seeking a Technical Account Manager to provide expert technical support to our largest customers while driving product adoption and overall success. You will analyze IT Operations environments, advocate for customers' needs, and collaborate with different teams to enhance product features.

This role requires a strong technical background, specifically with clouds such as AWS, Azure, or GCP. Datadog values diversity and encourages candidates from all backgrounds to apply.

We offer a competitive salaried package alongside a range of comprehensive employee benefits.

Qualifications

• Solid technical grounding with hands-on experience in IT Operations.
• Previous experience as a Technical Account Manager for mid-market or enterprise customers.
• Comfortable travelling to client sites (up to 30% time).

Responsibilities

• Advise on technical support and product adoption.
• Analyze customer’s IT Operations and provide recommendations.
• Participate in Monthly and Quarterly Business Reviews.
• Collaborate with product management and engineering teams.

Skills

Technical grounding in IT Operations

Experience with AWS, Azure or GCP

Scripting languages expertise (Python, JavaScript, etc.)

CI/CD tools knowledge (Jenkins, Gitlab)

Containerization tools knowledge (Docker, Kubernetes)

Experience as a TAM for mid-market/enterprise customers

Experience with Datadog or cloud monitoring tools

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do

• Advise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are

• Someone with a solid technical grounding and hands‑on experience of IT Operations
• Confident in your hands‑on experience with AWS, Azure or GCP
• Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, etc.
• Skilled in using CI/CD tools such as Jenkins, Gitlab, etc.
• Knowledgeable about Containerization tools such as Docker, Kubernetes or Rancher, etc.
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid‑market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

• Best‑in‑breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, Datadog offers a wide range of best‑in‑class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is: $101,000 — $147,000 USD