Senior Technical Account Manager II for Strategic Accounts

Transcend Inc.; San Francisco (CA); On-site; USD 180,000 - 195,000; Full time

Job summary

Transcend Inc. seeks a Staff Technical Account Manager II to act as the senior technical anchor for a named portfolio of top-ARR accounts.

You will own long-term technical health and strategy, untangle multi-system incidents, surface architectural risks, and guide customers on evolving their Transcend implementation as their business and tech stack change. Key responsibilities include leading architecture reviews, driving escalations, partnering with Product and Engineering, and mentoring other

Qualifications

• 8+ years in a technical, customer-facing, post-sales role at a SaaS company.
• Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent.
• Able to work East Coast or Central US hours from 9:00 am - 5:00 pm, Monday through Friday.
• Ability to travel up to 15%
• Strategic Account Ownership and Executive Presence: has owned the technical relationship of strategic customer accounts.
• Commercial Mindset: connects technical work to business value, ROI, and renewal/expansion outcomes.
• Technical Proficiency: familiar with 4 of 5 areas: client-side, server-side, networking, infrastructure, API.
• Proactive Operator: identifies risks early and closes long-running escalations.
• Exceptional Communicator: communicates clearly across varied audiences.

Responsibilities

• Own the ongoing technical health of strategic accounts across lifecycle.
• Lead weekly technical check-ins, quarterly reviews, and roadmap-alignment sessions.
• Perform architecture and health reviews across the Transcend footprint and connected systems.
• Drive complex, multi-team escalations to resolution.
• Identify cross-account patterns and inform product roadmap with Engineering/Product.
• Use observability tools to analyze error rates and data flows.
• Translate customer objectives into technical adoption roadmaps and expansion opportunities.
• Support renewal/expansion conversations with a clear technical narrative.
• Mentor fellow TAMs and Support Engineers.

Skills

Executive presence

Strategic ownership

Proactive problem-solving

Exceptional communication

Remote-first autonomy

Education

Bachelor's in Information Systems

Tools

Linear

Asana

Jira

Datadog

Job description

Transcend Inc. seeks a Staff Technical Account Manager II to act as the senior technical anchor for a named portfolio of top-ARR accounts.

You will own long-term technical health and strategy, untangle multi-system incidents, surface architectural risks, and guide customers on evolving their Transcend implementation as their business and tech stack change. Key responsibilities include leading architecture reviews, driving escalations, partnering with Product and Engineering, and mentoring other