Senior Technical Account Manager - Enterprise CSM

Zip; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental coverage

Team building events

Flexible PTO

Home office budget

401k plan

Job summary

Zip is seeking a Senior Customer Success Manager to own a portfolio of enterprise customers, advising on how to transform B2B purchasing with Zip. You’ll collaborate with engineering and product while engaging a range of stakeholders to deliver value.

You will manage customer health, drive adoption, and partner with renewals to achieve strong retention. This role exposes you to top brands and a fast-growing platform in procurement tech.

Qualifications

• 8+ years in customer-facing roles such as customer success, account management or strategic consulting.
• 1+ year in an implementation role (e.g., Solutions Consultant, Implementation Manager).
• Procurement background with familiarity of ERP, CLM, GRC and procurement tooling.
• Strong ability to build trust, manage multiple accounts and drive outcomes.

Responsibilities

• Manage a portfolio of enterprise customers and drive procurement success on Zip.
• Define customer outcomes and partner to deliver them continuously.
• Act as trusted advisor, educating and enabling customers on Zip best practices.
• Identify champions and build relationships with key stakeholders across procurement, finance, legal, IT/security.
• Maintain high customer engagement and adoption with a focus on loyalty.
• Monitor customer health using data-driven adoption metrics and translate needs to product/engineering.
• Collaborate with product/engineering to translate business needs into new solutions; manage expectations.
• Train customers to become self-sufficient product experts and support renewals targets.
• Improve CS assets and processes as the company grows.

Skills

Customer success

Account management

B2B SaaS

Procurement

Cross-functional

Stakeholder management

Project management

Relationship building

Tools

Netsuite

Coupa

JIRA

ServiceNow

Workday

Job description

Zip is seeking a Senior Customer Success Manager to own a portfolio of enterprise customers, advising on how to transform B2B purchasing with Zip. You’ll collaborate with engineering and product while engaging a range of stakeholders to deliver value.

You will manage customer health, drive adoption, and partner with renewals to achieve strong retention. This role exposes you to top brands and a fast-growing platform in procurement tech.