Delivery Lead / Technical Program Management Director

Capillary Technologies; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

Capillary Technologies in Boston is seeking an experienced Project Manager to lead complex technology projects ensuring successful implementations. You will serve as the main contact for the implementation team, manage project schedules, and communicate effectively with stakeholders while mentoring junior team members.

The ideal candidate has over 10 years of technical implementation experience and strong management capabilities to cultivate relationships and deliver project success in a dynamic work environment.

Qualifications

• 5+ years of management experience with mentoring capability.
• 10+ years of technical client-facing implementation experience.
• Strong project management skills and experience.
• Ability to cultivate strong relationships and demonstrate leadership.

Responsibilities

• Manage technology projects ensuring implementation success.
• Act as primary contact for implementation teams.
• Communicate effectively with project sponsors and contributors.
• Proactively mitigate project risks and barriers.
• Develop project schedules to meet deadlines.
• Ensure financial accountability through budget management.
• Mentor junior Project Managers.

Skills

Management experience

Technical implementation experience

Project management expertise

Interpersonal skills

Organizational skills

Leadership skills

Job description

About the company

Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions. A leading loyalty management and customer data platform, Capillary serves over 250 brands across 30 countries. The SaaS platform helps brands across industries digitally transform and improve consumer engagement. Acknowledged and recognized by Gartner and Forrester as a seasoned Loyalty expert, Capillary has a workforce of over 900 professionals across the globe that work towards delivering value to our clients and accelerating innovation in the field of Loyalty.

Job Responsibilities

• Overall accountability and leadership for complex technology projects, ensuring successful and timely implementations and achievement of business objectives.
• Serve as the primary point of contact for the implementation team or area, delivering accurate status updates and project data to the appropriate audiences at the right time.
• Build and manage relationships with the project sponsor, senior management, and a wide range of project contributors, ensuring clear and consistent communication.
• Identify key barriers and risks to a project success, proactively managing all mitigation activities.
• Plan, develop, and execute project schedules to meet project deadlines and milestones.
• Adhere to defined implementation methodologies, including leveraging established escalation channels when needed.
• Translate business cases and functional requirements to technical requirements.
• Maintain timely and effective communication with project teams throughout the project life cycle.
• Monitor and manage project budgets and revenue to ensure financial accountability.
• Acquire a deep understanding of platform capabilities and intended use cases.
• Collaborate with cross-functional teams, coordinating effectively across roles to drive project success.
• Provide actionable and measurable insights into new products, processes, standards or plans in support of business objectives.
• Manage multiple projects simultaneously with precision and efficiency.
• Mentor and guide junior Project Managers, fostering team development.

Must Have

• 5+ years of management experience, with a proven track record of mentoring and coaching client facing resources.
• 10+ years of proven technical client-facing implementation experience.
• Advanced knowledge and demonstrated expertise in the areas of strategy, planning, project management, development processes and techniques.
• Experience with structured methodology and project planning tools.
• Listening, oral, written and presentation skills and effective interpersonal skills.
• Organizational, planning, and multitasking skills.
• Demonstrated leadership, interpersonal, relationship-building and negotiation skills, with a solid track record of cultivating strong internal and external relationships.
• Demonstrate high ethical standards and values that foster trust within teams.
• Existing knowledge of how technical integrations work, including understanding of how APIs are utilized.

Nice to Have

• Knowledge of Loyalty Platforms.
• Management Consulting Experience.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.