Senior Technical Account Engineer — Trusted Advisor for Telephony

Avaya; Virginia; On-site; USD 117,000 - 158,000; Full time

Job summary

Avaya in Northern Virginia is seeking a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment.

You’ll own complex issues, lead high-priority escalations, and mentor two engineers while coordinating with Avaya and customer stakeholders to deliver trusted technical guidance.

Active TS/SCI with Full-Scope Polygraph required; U.S. work authorization; no visa sponsorship; strong SIP, network, and Linux skills are essential.

Qualifications

• Hands-on experience supporting Avaya Aura environments.
• Strong SIP knowledge and troubleshooting experience.
• Experience leading complex technical customer engagements and escalations.
• Demonstrated ability to troubleshoot problems spanning multiple technologies and infrastructure layers.
• Ability to work in the Northern Virginia / Dulles, VA area.

Responsibilities

• Serve as the primary technical SME and customer-facing engineering leader for the BAE AP2 account.
• Develop trusted relationships with customer engineering, IT, infrastructure, and operational stakeholders.
• Understand the customer's technical environment, dependencies, priorities, and risks.
• Act as the senior technical point of contact for complex issues and customer concerns.
• Translate customer requirements and technical challenges into actionable plans for Avaya teams.
• Participate in technical governance and customer meetings, providing status, risk assessments, recommendations, and technical direction.

Skills

SIP knowledge

Customer leadership

Communication skills

Escalation management

Team mentorship

Clearance TS/SCI

Tools

Avaya Aura

ServiceNow

Linux

Active Directory/LDAP

Cisco networking

G650

DNS/DHCP

Job description

Avaya in Northern Virginia is seeking a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment.

You’ll own complex issues, lead high-priority escalations, and mentor two engineers while coordinating with Avaya and customer stakeholders to deliver trusted technical guidance.

Active TS/SCI with Full-Scope Polygraph required; U.S. work authorization; no visa sponsorship; strong SIP, network, and Linux skills are essential.