Senior Tech Support Specialist (Hybrid, Cincinnati)

Global Payments; Cincinnati (OH); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Global Payments in Cincinnati, OH is seeking a Technical Support Representative to join our Global Technical Service Center. This hybrid role requires being onsite three days a week and provides exposure to 24x7 production environments and cross-functional collaboration.

You will resolve complex incidents, document actions in ServiceNow, and communicate clearly with internal and external clients, delivering high-quality support while maintaining a customer‑centric mindset.

Qualifications

• Minimum a high school diploma or GED, or a related degree plus relevant experience.
• Experience delivering customer service in a technical environment.
• Familiarity with incident documentation and tracking.
• Ability to communicate complex technical concepts clearly to diverse audiences.

Responsibilities

• Delivers responsive customer support in a 24x7x365 production environment (holiday coverage may be required).
• Troubleshoots and resolves issues for internal and external clients using probing questions and active listening.
• Documents and tracks client incidents in ServiceNow to drive timely resolution.
• Communicates technical concepts clearly, in writing and verbally, to technical and non-technical audiences.
• Collaborates cross-functionally and contributes to a positive, inclusive culture.

Skills

Customer service

Communication

Teamwork

Problem solving

Documentation

Education

High school diploma/GED

Business-related degree

Tools

ServiceNow

Splunk

Mainframe

MS Office

Job description

Global Payments in Cincinnati, OH is seeking a Technical Support Representative to join our Global Technical Service Center. This hybrid role requires being onsite three days a week and provides exposure to 24x7 production environments and cross-functional collaboration.

You will resolve complex incidents, document actions in ServiceNow, and communicate clearly with internal and external clients, delivering high-quality support while maintaining a customer‑centric mindset.