Senior Tech Support Specialist

JPMorgan Chase; Broomfield (CO); On-site; USD 44,000 - 58,000; Full time

Job summary

JPMorgan Chase & Co. in Colorado is seeking a Technology Support Senior Specialist to help maintain a seamless technology experience across locations in Aurora and Broomfield.

In this full-time day-shift role, you will provide basic first-line support for hardware and software, troubleshoot issues, and use standard tools, with a focus on efficiency, customer satisfaction, and continuous improvement.

Qualifications

• Up to 6 months of experience in end-user support.
• Familiarity with live chat and incident/request management.
• Baseline knowledge of common technology operational issues.
• Ability to balance multiple tasks while documenting outcomes.

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues via live chat and service requests, adhering to established processes and procedures.
• Utilizes diagnostic tools to identify, analyze, and resolve technical issues, aiming for minimal downtime and optimal system functionality.
• Applies knowledge of hardware components, networking concepts, and operational management to support technology systems.
• Contributes to process improvements by identifying optimization areas and providing feedback on potential solutions.

Skills

Problem solving

End-user support

Live chat

Documentation

Tools

Incident/service request management

Runbooks

Job description

JPMorgan Chase & Co. in Colorado is seeking a Technology Support Senior Specialist to help maintain a seamless technology experience across locations in Aurora and Broomfield.

In this full-time day-shift role, you will provide basic first-line support for hardware and software, troubleshoot issues, and use standard tools, with a focus on efficiency, customer satisfaction, and continuous improvement.