Financial Tech Support Engineer – Client Services

JPMorganChase; Pleasant Grove (UT); On-site; USD 60,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Utah is seeking a Technical Client Service Analyst to provide front-line support to Neovest customers via email and phone. You will diagnose issues, communicate with traders, analysts, and IT teams, and escalate where needed.

The role emphasizes technical and business collaboration, with a focus on resolving application/configuration issues and maintaining SLA commitments.

Qualifications

• Bachelor's degree (or equivalent) in a related field.
• Excellent English language skills, written and spoken.
• Strong problem-solving and troubleshooting abilities.
• Exposure to financial services or software client support.

Responsibilities

• Diagnose, troubleshoot and resolve customer issues related to application use and configuration.
• Respond promptly to customers within SLAs.
• Prioritize incidents and manage multiple client issues concurrently.
• Communicate with both technical and business stakeholders.
• Document issues and workarounds, contribute to knowledge base.
• Identify database performance issues and assist with timely solutions.

Job description

JPMorgan Chase & Co. in Utah is seeking a Technical Client Service Analyst to provide front-line support to Neovest customers via email and phone. You will diagnose issues, communicate with traders, analysts, and IT teams, and escalate where needed.

The role emphasizes technical and business collaboration, with a focus on resolving application/configuration issues and maintaining SLA commitments.