Night Tech Support Specialist - AI-Driven Troubleshooting

MSCCN; Aurora (CO); On-site; USD 52,000 - 58,000; Full time

Job summary

JPMorgan Chase in Aurora, CO is seeking a Technology Support Specialist to join Corporate Sector Infrastructure Platforms- Data Center Services Team. You will provide basic first-line support for hardware, software, and technology issues, using established problem-solving techniques and enterprise AI capabilities to speed up triage while ensuring data security and minimal downtime.

Responsibilities include live chat support, incident management, and documenting outcomes.

Qualifications

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support.
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support end-user technology support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted troubleshooting suggestions before action, escalating when uncertain and following security and data handling expectations.
• Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
• Baseline knowledge of typical technology operational issues, including hardware components and networking concepts
• Ability to balance tasks while documenting outcomes

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests by utilizing established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Uses enterprise-authorized AI capabilities within the work environment to speed up issue triage and knowledge capture (e.g., drafting ticket summaries and suggested next steps), validating outputs and handling data according to sensitivity and security requirements.
• Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Skills

Problem-solving

First-contact support

AI capabilities usage

Security and data handling

Documentation

Job description

JPMorgan Chase in Aurora, CO is seeking a Technology Support Specialist to join Corporate Sector Infrastructure Platforms- Data Center Services Team. You will provide basic first-line support for hardware, software, and technology issues, using established problem-solving techniques and enterprise AI capabilities to speed up triage while ensuring data security and minimal downtime.

Responsibilities include live chat support, incident management, and documenting outcomes.