End-User Technology Services Manager

IMEA; Nashville (TN); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

AB is seeking a Nashville, TN based Technology Services and Support Manager to lead the Americas End User Technology team and partner with business stakeholders to deliver reliable workplace technology solutions.

You will oversee 18 staff across the Americas, drive IT service management, training, and adoption of platforms like Citrix, Office 365, Slack and conferencing tools, while shaping AB’s technology roadmap and ensuring high-quality service delivery.

Qualifikationen

• 7+ years management experience; Proven track record in staff development and talent recruitment.
• 12+ years of experience in technology support or similar technology background.
• Bachelor’s degree or equivalent required.

Aufgaben

• Manage an End User Technology Team that supports Americas offices (21 US, 2 Canada, 3 Latin America) and oversee 18 staff.
• Deliver, adopt and support end user and workplace technology across Americas offices and AB staff.
• Act as trusted advisor to business and technology teams; engage with product management for staff feedback and enhancements.
• Lead technology training sessions – workshops, classes and 1:1 sessions.
• Oversee IT Service Management: people, processes and technology; use ServiceNow and Workday for service and purchasing.
• Provide and review daily metrics on service requests, incidents and problems.
• Drive continual improvement of service delivery with Service Delivery Operation, AV Services and IT Service Desk.
• Procurement of end user technology and software.
• Stay informed on new technologies and contribute to AB’s technology roadmap.
• Own technology products, services and processes through lifecycle with engineering and operations teams.

Kenntnisse

Staff management

Communication

Executive presence

Project management

Training delivery

IT Service Management

Ausbildung

Bachelor’s degree

Tools

ServiceNow

Workday

Citrix

Office 365

Windows

Mac OS

Jobbeschreibung

AB is seeking a Nashville, TN based Technology Services and Support Manager to lead the Americas End User Technology team and partner with business stakeholders to deliver reliable workplace technology solutions.

You will oversee 18 staff across the Americas, drive IT service management, training, and adoption of platforms like Citrix, Office 365, Slack and conferencing tools, while shaping AB’s technology roadmap and ensuring high-quality service delivery.