Senior Tech Support & Network Engineer – EMEA

Todyl; Denver (CO); On-site; USD 100,000 - 120,000; Full time

Job summary

Todyl is looking for a Technical Support Engineer III in Denver, Colorado, to troubleshoot and resolve complex technical issues. You will support customers and internal teams while partnering with engineering and product management for continuous improvements. The ideal candidate has over 4 years of relevant experience, strong troubleshooting skills, and familiarity with RMM and PSA tools. The compensation range is $100K - $120K annually, with opportunities for professional growth in a fast-paced start-up environment.

Qualifications

• 4+ years of experience in product support or technical support engineering.
• Strong troubleshooting ability across complex environments.
• Experience with configuring and troubleshooting network services.

Responsibilities

• Own complex support requests from triage through resolution.
• Troubleshoot advanced networking, security, and cloud issues.
• Assist customers with platform usage and configuration.

Skills

Troubleshooting skills

Experience with RMM and PSA tools

Hands-on experience with hardware firewalls

Experience with Microsoft 365 and Azure

Knowledge of security concepts

Communication skills

Ability to manage multiple priorities

Education

CompTIA Security+, Network+, or equivalent certification

Job description

Todyl is looking for a Technical Support Engineer III in Denver, Colorado, to troubleshoot and resolve complex technical issues. You will support customers and internal teams while partnering with engineering and product management for continuous improvements. The ideal candidate has over 4 years of relevant experience, strong troubleshooting skills, and familiarity with RMM and PSA tools. The compensation range is $100K - $120K annually, with opportunities for professional growth in a fast-paced start-up environment.