Senior Technical Support Engineer: Networking & Security

Todyl; Denver (CO); On-site; USD 75,000 - 95,000; Full time

Job summary

Todyl is looking for a Technical Support Engineer III based in Denver, Colorado. The role involves diagnosing and resolving technical issues while working closely with various teams, including engineering and product management. Candidates should have over 4 years of experience in technical support and demonstrate strong troubleshooting skills.

Ideal individuals will possess knowledge of security operations and network administration principles. You will contribute significantly to customer satisfaction by providing effective solutions and improving internal processes.

Qualifications

• 4+ years of experience in product support or related technical roles.
• Experience with hardware firewalls, VPNs, routing, and DNS.
• Ability to communicate complex technical concepts clearly.

Responsibilities

• Own complex support requests from triage through resolution.
• Troubleshoot advanced networking and security issues.
• Assist customers with platform usage and configuration.

Skills

Troubleshooting skills

Product support experience

Network administration

Security operations knowledge

Communication skills

Education

CompTIA Security+, Network+, or equivalent certification

Tools

RMM and PSA tools

Job description

Todyl is looking for a Technical Support Engineer III based in Denver, Colorado. The role involves diagnosing and resolving technical issues while working closely with various teams, including engineering and product management. Candidates should have over 4 years of experience in technical support and demonstrate strong troubleshooting skills.

Ideal individuals will possess knowledge of security operations and network administration principles. You will contribute significantly to customer satisfaction by providing effective solutions and improving internal processes.