Senior Tech Support Engineer – SQL & Enterprise Apps

Honeywell INC.; Costa Mesa (CA); Hybrid; USD 61,000 - 76,000; Full time

Job summary

Honeywell in Costa Mesa, CA is seeking a Technical Support Professional to deliver expert software and technical support for enterprise client-server and web-based applications linked to Microsoft SQL Server. You will resolve complex issues, assist with software deployment, and build strong customer relationships within the Customer Success organization.

You will work on a hybrid schedule from Costa Mesa, collaborating with Support, Sustaining Engineering, and cross-functional teams to ensure

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 6 years of proven experience in technical support or a similar customer-facing technical role.
• Knowledge of enterprise applications, relational databases, Microsoft SQL Server, and support tools.

Responsibilities

• Respond to customer calls and emails for technical application support with clear status updates.
• Analyze and resolve complex incidents focusing on root cause, prevention, documentation, and knowledge transfer.
• Review application functions and user needs; guide customers in effective use of software and documentation.
• Design and create SQL scripts and utilities; investigate and solve complex issues.

Skills

SQL

Root cause analysis

Customer issue reproduction

Log analysis

Education

Bachelor's degree in CS/IT/Engineering

Job description

Honeywell in Costa Mesa, CA is seeking a Technical Support Professional to deliver expert software and technical support for enterprise client-server and web-based applications linked to Microsoft SQL Server. You will resolve complex issues, assist with software deployment, and build strong customer relationships within the Customer Success organization.

You will work on a hybrid schedule from Costa Mesa, collaborating with Support, Sustaining Engineering, and cross-functional teams to ensure