Senior Technical Support Pro, SQL and Finance Apps (Hybrid)

Honeywell INC. in; Costa Mesa (CA); Hybrid; USD 61,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match

Paid Time Off and Holidays

Job summary

Honeywell seeks a Technical Support Professional (Finance) to deliver expert software and technical support for enterprise client-server and web-based applications connected to Microsoft SQL Server. You will resolve complex issues, deploy software, and communicate with customers to ensure satisfaction as part of the Customer Success organization within MAS and Honeywell.

You will work from our Costa Mesa, CA location on a hybrid schedule, reporting to the manager.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 6 years of proven experience in technical support or a similar customer-facing technical role.
• Intermediate or stronger knowledge of enterprise applications, relational databases, Microsoft SQL Server, and technical support tools.

Responsibilities

• Respond to customer telephone calls and email requests for technical application support; provide clear status updates through resolution.
• Analyze and resolve complex incidents with emphasis on root cause, prevention, accurate documentation, and knowledge transfer.
• Review application functions and user needs, then guide customers in effective use of software, manuals, and supporting documentation.
• Design and create SQL scripts and utilities, and use knowledge-based tools to investigate and solve complex technical issues.
• Use case management tools to monitor cases, document findings, communicate status, provide notifications, and maintain a complete case history.
• Manage escalated customer situations by coordinating internal and external resources, summarizing case history, organizing conference calls, and following through on commitments.

Skills

Database fundamentals

Log analysis

Root cause analysis

Reproducing customer issues

Education

Bachelor's degree in CS/IT/Engineering

Tools

Microsoft SQL Server

Case management tools

Job description

Honeywell seeks a Technical Support Professional (Finance) to deliver expert software and technical support for enterprise client-server and web-based applications connected to Microsoft SQL Server. You will resolve complex issues, deploy software, and communicate with customers to ensure satisfaction as part of the Customer Success organization within MAS and Honeywell.

You will work from our Costa Mesa, CA location on a hybrid schedule, reporting to the manager.