Senior Tech Support Engineer | FinOps & Cloud Solutions

Flexera; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Flexera is seeking a Senior Technical Support Engineer to resolve complex issues in production environments and drive excellent customer outcomes. You will work with Engineering, Product Management, and Support teams to resolve escalations and improve processes.

The role emphasizes technical leadership, documentation, and collaboration, with a focus on FinOps, cloud platforms, and product integrations. Strong English communication is required.

Qualifications

• 5+ years in Technical Support, Cloud Operations, SRE, or DevOps roles.
• Strong troubleshooting and root cause analysis skills.
• Experience with SaaS platforms or cloud-native apps.
• Experience collaborating with engineering during escalations.

Responsibilities

• Own complex technical investigations and customer escalations.
• Collaborate with Engineering and Product Management to resolve issues.
• Develop subject matter expertise for products and integrations.
• Lead technical troubleshooting sessions and document outcomes.
• Mentor teammates and contribute to knowledge sharing.
• Maintain high customer satisfaction through effective communication.

Skills

5+ years experience

Troubleshooting

Cloud platforms

Customer advocacy

Tools

Salesforce

Freshdesk

AWS

Azure

GCP

Kubernetes

Job description

Flexera is seeking a Senior Technical Support Engineer to resolve complex issues in production environments and drive excellent customer outcomes. You will work with Engineering, Product Management, and Support teams to resolve escalations and improve processes.

The role emphasizes technical leadership, documentation, and collaboration, with a focus on FinOps, cloud platforms, and product integrations. Strong English communication is required.