Desktop Support Technician

Virginia Tech; Blacksburg (VA); Presencial; USD 47.000 - 57.000; Jornada completa

Descripción de la vacante

Virginia Tech in Blacksburg is seeking a Desktop Support Technician to assist faculty, staff, and students with Windows, macOS, and Linux systems. You will deploy and maintain hardware, troubleshoot software and hardware issues, and help with basic network connectivity, while tracking support requests and maintaining licenses.

The role emphasizes strong documentation and collaboration with senior IT staff on broader technology projects within the Bradley Department of Electrical and Computer

Formación

• Associate degree or equivalent experience in IT/CS.
• Demonstrated experience providing desktop support in a professional environment.
• Knowledge of Windows, Mac, and Linux operating systems.
• Experience with hardware troubleshooting and repair.
• Experience with ticket management systems.
• Experience with remote support tools and methodologies.
• Experience supporting multiple software applications in an academic environment.
• Experience demonstrating basic networking concepts and troubleshooting.

Responsabilidades

• Deploy and maintain computer hardware.
• Troubleshoot software and hardware issues.
• Assist with basic network connectivity.
• Track and resolve support requests.
• Maintain technical documentation.
• Administer department software licenses.
• Collaborate with senior IT staff on infrastructure projects.

Conocimientos

Desktop support experience

Windows/macOS/Linux knowledge

Ticket management

Remote support tools

Basic networking concepts

Documentation skills

Software license administration

Educación

Associate’s degree in IT/CS or equivalent

Bachelor’s degree in IT/related field or equivalent

Herramientas

Active Directory

Group Policy management

MDM solutions

Automated deployment tools

PowerShell

Bash

Descripción del empleo

The Bradley Department of Electrical and Computer Engineering (ECE) is one of the largest ECE departments in the country, with strong education and research programs in computers, control systems, communications, electronics, electromagnetics, and power. The department is headquartered in Blacksburg, Virginia, with additional research and instructional facilities in Arlington, Falls Church, and Hampton.

The Desktop Support Technician provides technical support to faculty, staff, and students using Windows, macOS, and Linux systems. Responsibilities include deploying and maintaining computer hardware, troubleshooting software and hardware issues, assisting with basic network connectivity, tracking and resolving support requests, maintaining technical documentation, and administering department software licenses. The position also works closely with senior IT staff to support infrastructure projects and the department’s broader technology needs.

Required Qualifications

• Associate’s degree in information technology, computer science, or equivalent experience
• Demonstrated experience providing desktop support in a professional environment
• Demonstrated knowledge of Windows, Mac, and Linux operating systems
• Experience with hardware troubleshooting and repair
• Demonstrated experience with ticket management systems
• Experience with remote support tools and methodologies
• Experience supporting multiple software applications in an academic environment
• Experience demonstrating basic networking concepts and troubleshooting

Preferred Qualifications

• Bachelor’s degree in information technology or a related field, or equivalent experience
• Experience in an educational environment
• Strong documentation and communication skills
• Knowledge of Active Directory and Group Policy management
• Experience with mobile device management (MDM) solutions
• Experience with automated deployment tools
• Basic scripting knowledge (PowerShell, Bash)
• Familiarity with IT security best practices

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

$47,000–$57,000, Commensurate with Experience

Hours per week

40

Review Date

10/26/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Cole Tankersley at [e-mail] during regular business hours at least 10 business days prior to the event.