Senior Tech Service Mgmt

Cricket Wireless LLC.; California; On-site; USD 106,000 - 159,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Job summary

AT&T is seeking an experienced Senior Tech Service Management professional to oversee incident, problem, and change management across IT/Network services. You will ensure continuous availability, manage a CMDB, and optimize capacity to meet evolving business needs.

The role requires collaboration with multiple teams and vendors, adherence to SLAs, and regular performance reporting. Based in the posted locations with 5 days on-site presence.

Qualifications

• Bachelor’s degree in Computer Science is desired.
• 3+ years of related experience.
• Certification is required in some areas.

Responsibilities

• Ensure continuous availability and performance of IT/Network services.
• Address incidents, oversee changes, and identify root causes to prevent issues.
• Maintain a CMDB and manage capacity to meet current and future needs.
• Collaborate with business units, technical teams, and vendors for alignment and delivery.
• Define and ensure SLA compliance and provide regular performance reports.

Skills

Incident management

Problem management

Change management

CMDB management

Capacity management

Stakeholder collaboration

Service availability

Education

BS/BA in Computer Science

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections Serve as outage manager/crisis manager/incident manager/problem manager to ensure optimal performance, reliability, and continuous availability of technical services across multiple technical organizations, enabling uninterrupted business operations for end users.

What you’ll do

Typical tasks may include, but are not limited to, the following:

• Service Availability and Performance: Ensure continuous availability and optimal performance of IT/Network services to support uninterrupted business operations.
• Incident, Problem, and Change Management: Address and resolve incidents quickly, oversee changes to minimize service and exposure risks, and identify root causes to prevent future issues.
• Configuration and Capacity Management: Maintain an accurate CMDB (Configuration Management Database) and manage system capacity and demand to meet current and future needs.
• Stakeholder Collaboration and Communication: Work closely with business units, technical teams, and vendors to ensure alignment, effective service delivery, and clear communication. Manage technical insights, collaboration, and recommendations for network optimization/enrichment & streamlined operations.
• Service Levels, Reporting, and Compliance: Define and ensure compliance with SLAs (Service Level Agreements), provide regular performance reports, and manage compliance with regulations and risk factors. Ensure alternate routing and fault tolerance to ensure customer requirements are met.

What you’ll need

• Bachelor’s degree (BS/BA) desired in Computer Science.
• 3+ years of related experience.
• Certification is required in some areas.

What you’ll bring

• An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction.

Supervisor: No TCP Career Step Differentiator: Creates plans and manages Tier 2 issues and solves complex immediate issues. Our Senior Tech Service Mgmt-2, earns between $105,600 - $158,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Our Senior Tech Service Mgmt jobs earn between $94,300.00 - $158,400.00 USD Annual.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40 Time Type: Regular Location: Raleigh, North Carolina, Sacramento, California Salary Range: $94,300.00 - $158,400.00 AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven't stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.