Senior Tech Program Lead, Hybrid Delivery

GNC Holdings LLC; Pittsburgh (Allegheny County); Hybrid; USD 120,000 - 170,000; Full time

Job summary

GNC is seeking a Senior Project Manager, Technology to lead complex, cross-functional technology programs from planning through execution. You will partner with Technology, Product, Finance, Operations, Marketing, and eCommerce teams to drive governance, manage risks, and deliver on strategic priorities.

The role requires senior-level PM experience across enterprise technology initiatives, digital transformation, and vendor delivery, with strong financial oversight and stakeholder alignment.

Qualifications

• Bachelor's degree in Business, Technology, Finance, Project Management, Information Systems, or a related field.
• 8 years of progressive project/program management experience, preferably supporting technology, digital, eCommerce, retail, consumer, or omnichannel environments.
• Demonstrated experience leading complex, cross-functional technology programs with multiple workstreams, executive visibility, vendor involvement, and measurable business outcomes.
• Experience supporting or leading, eCommerce platform migrations, digital commerce enhancements, or enterprise platform transformation programs strongly preferred.
• Strong understanding of project and program governance, including project plans, milestones, RAID management, dependency tracking, executive status reporting, and decision escalation.
• Proven ability to influence without authority, manage ambiguity, drive accountability, and align business, technology, finance, product, and vendor stakeholders around shared priorities.
• Strong financial acumen, including budget management, forecasting, variance analysis, business case support, capex/opex tracking, purchase orders, accruals, invoices, and vendor spend management.
• Ability to translate complex project, financial, and technical information into clear executive-ready communications, recommendations, and action plans.
• Ability to document complex information clearly and maintain accurate, auditable project records, including decision logs, risk summaries, milestone reports, and governance artifacts.
• Demonstrated ability to coach, guide, or mentor project resources, project coordinators, or less experienced project managers while influencing cross-functional teams without formal authority.
• Proficiency with project management, portfolio, collaboration, and reporting tools such as Smartsheet, Jira, Azure DevOps, Microsoft 365 and Copilot or similar platforms.
• Experience leading projects within Agile, Scrum, Waterfall, or hybrid delivery environments; Certified Scrum Master (CSM), SAFe, Agile, PMP, or related certification preferred.
• PMP, PMI, Scrum Master, Agile, or related project/program management certification preferred.

Responsibilities

• Lead end-to-end planning and delivery of complex technology programs, including scope definition, milestones, governance, risks, dependencies, budget tracking, and executive reporting.
• Drive cross-functional alignment across Technology, Product, Finance, Operations, Marketing, eCommerce, vendors, and business stakeholders.
• Manage multiple workstreams, dependencies, and critical path activities to ensure timely delivery and proactive issue resolution.
• Establish project structure, operating cadence, decision forums, RAID management, and escalation paths for high-visibility initiatives.
• Serve as a trusted partner to senior leadership by translating project complexity into clear status, decisions, risks, and recommended actions.
• Ensure business requirements, technical delivery plans, vendor commitments, financial tracking, and launch readiness activities remain aligned throughout the project lifecycle.
• Lead readiness planning across testing, training, deployment, cutover, communications, support transition, and post-launch stabilization to ensure project outcomes are adopted and sustained.
• Use post-project reviews and lessons learned to identify delivery improvements and strengthen future project execution practices.
• Manage project budgets, forecasts, resource plans, and capacity requirements, proactively identifying variances, constraints, risks, and mitigation actions to support successful delivery.
• Lead Agile project execution by facilitating daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, and cross-functional delivery sessions to drive accountability, remove impediments, and maintain delivery momentum.

Skills

Cross-functional leadership

Agile project management

Executive communication

Vendor management

Stakeholder management

Risk management

Budget management

Strategic planning

Education

Bachelor's degree in Business/Technology/Finance

Tools

Smartsheet

Jira

Azure DevOps

Microsoft 365

Job description

GNC is seeking a Senior Project Manager, Technology to lead complex, cross-functional technology programs from planning through execution. You will partner with Technology, Product, Finance, Operations, Marketing, and eCommerce teams to drive governance, manage risks, and deliver on strategic priorities.

The role requires senior-level PM experience across enterprise technology initiatives, digital transformation, and vendor delivery, with strong financial oversight and stakeholder alignment.