Senior Tech Lead — Production Systems & Reliability

Jobtailor

Connecticut

On-site

USD 140,000 - 180,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor is seeking a Senior Technical Lead for Support & Operations to own technical design decisions ensuring reliability, scalability, and maintainability across distributed teams. You will set standards, guide architecture choices, and drive permanent improvements to production systems.

With 7–10+ years in software development and strong expertise in C#, .NET Core, Angular/React, and cloud platforms (AWS or Azure), you will mentor engineers, manage incidents, and partner with product

Qualifications

BS or MS in Computer Science, Software Engineering, or related field.
7–10+ years of professional software development experience, with significant experience in supporting and operating production systems.
Demonstrated experience serving as a technical lead or complex systems.

Responsibilities

Serve as the technical lead for Support & Operations, owning technical design decisions to ensure reliability, scalability, and maintainability.
Define and enforce technical standards, best practices, and coding guidelines across supported applications.
Lead technical design discussions for operational improvements, complex defect resolution, and risk mitigation initiatives.
Evaluate system tradeoffs and assist on architecture decisions with a strong understanding of business impact.
Review technical approaches and solutions before implementation.
Lead analysis of production incidents, identify systemic causes, and drive permanent, scalable solutions.
Own recurring incident themes and ensure they are prioritized, tracked, and resolved through architectural or process improvements.
Ensure operational readiness for live conferences by validating system health, deployment quality, and support playbooks.
Act as a technical escalation point during high‑severity incidents, providing calm, structured problem solving and clear communication.
Partner with Product Managers, Product Owners, Scrum Masters, and Engineering Managers to translate operational needs into actionable technical work.
Collaborate with global engineering teams to ensure consistent quality, smooth handoffs, and shared understanding of system behavior.
Lead technical planning and estimation for operational enhancements, refactors, and other enabling initiatives.
Ensure solutions are delivered with a strong focus on quality, security, observability, and long‑term sustainability.
Provide technical guidance, coaching, and mentorship to junior and mid‑level engineers within the support organization.
Review designs and code, offering clear, actionable feedback to raise the overall engineering bar.
Promote strong engineering habits, including system documentation, runbooks, and knowledge sharing.
Influence technical direction across teams by building trust, presenting well‑reasoned proposals, and setting an example of engineering excellence.