Global Production Reliability & Incident Lead

Jobtailor; Alabama; On-site; USD 140,000 - 200,000; Full time

Job summary

Jobtailor is seeking a senior Production Operations leader to own incident response, drive reliability across large-scale systems, and guide cross‑functional teams. You will shape observability, governance, and continuous improvement across availability, resiliency, and performance.

Strong executive communication and proven leadership are essential. You will manage distributed teams across regions, oversee change governance, and partner with engineering to embed reliability into system design,

Qualifications

• 8+ years of related experience with 5+ years in a management role.
• Proven leadership in Production Operations, SRE, or Infrastructure Engineering.
• Expertise in incident, problem, and change management within complex environments.
• Track record of improving operational metrics and leading high-performing teams.

Responsibilities

• Lead during critical incidents (P1/P2) with rapid resolution and clear communication.
• Provide technical leadership in production support; serve as escalation point for complex issues across apps, infra, databases, middleware, and integrations.
• Drive root cause analysis and implement permanent systemic fixes to reduce repeats.

Skills

Incident management

Problem management

Change management

Production support

Root cause analysis

Reliability engineering

Monitoring

Automation

System design

Leadership

Executive communication

Troubleshooting

Tools

Dynatrace

BigPanda

Logscale

MongoDB

Cassandra

Oracle

SQL

Elasticsearch

Redis

MQ

Kafka

Job description

Jobtailor is seeking a senior Production Operations leader to own incident response, drive reliability across large-scale systems, and guide cross‑functional teams. You will shape observability, governance, and continuous improvement across availability, resiliency, and performance.

Strong executive communication and proven leadership are essential. You will manage distributed teams across regions, oversee change governance, and partner with engineering to embed reliability into system design,