Senior Technology Helpdesk Technician

McKinstry Company; Spokane (WA); On-site; USD 65,000 - 94,000; Full time

Benefits offered by this job

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft 365 Certification

Windows OS Certification

ITIL Foundation

Job summary

McKinstry in Spokane is seeking a Senior Helpdesk Technician to deliver hands-on technical support to staff in Spokane and remote locations, resolving hardware, software, and systems issues with a customer-first mindset.

The role emphasizes deskside support, Windows/M365 expertise, endpoint management with SCCM/Intune and Azure AD, and on-call availability; strong communication and prioritization are essential in a fast-paced environment.

Qualifications

• 5 years of helpdesk or deskside support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Hands-on with SCCM/Intune and Azure AD.
• Excellent verbal communication, able to engage with leadership.
• Availability for on-call rotation and early office shift in Spokane.

Responsibilities

• Provide in-person and phone-first technical support in Spokane and remote locations.
• Handle new hire builds, PC replacements, imaging, and software deployments.
• Troubleshoot Windows OS, Microsoft 365 apps, and productivity tools.
• Manage endpoints with SCCM/Intune and Azure AD.
• Handle printer support and general deskside hardware issues.
• Participate in on-call rotation and respond to escalated issues.
• Assist with light project management: tracking, coordination, follow-through.
• Maintain documentation of issues, resolutions, and assets.
• Serve as escalation resource for less experienced staff.

Skills

Helpdesk experience

Deskside support

Windows 10/11

Microsoft 365

Azure Active Directory

SCCM/Intune

Printer support

On-call rotation

Project coordination

Executive communication

Tools

SCCM/Intune

Azure AD

Job description

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

The Senior Helpdesk Technician delivers hands-on technical support to employees at our Spokane office, providing outstanding customer experience while resolving a wide range of hardware, software, and systems issues. The ideal candidate combines strong deskside support experience with excellent communication skills, adaptability, and the ability to prioritize effectively in a dynamic environment.

Key Responsibilities

• Provide in-person and phone-first technical support to staff in Spokane office and remote locations
• Perform new hire builds, PC replacements, imaging, and software deployments
• Support and troubleshoot Windows OS, Microsoft 365/Office applications, and related productivity tools
• Manage and troubleshoot endpoints using SCCM/Intune and Azure Active Directory
• Handle printer support, peripheral management, and general deskside hardware issues
• Participate in on-call rotation and respond to escalated or time-sensitive issues
• Assist with light project management tasks including tracking, coordination, and follow-through on IT initiatives
• Maintain accurate documentation of issues, resolutions, and asset information
• Serve as an escalation resource for less experienced helpdesk staff

What You Need to Succeed at McKinstry

Required

• Customer-first instinct. In-person or on the phone is your first move, not a chat window or ticket queue.
• Executive presence. Strong communicator, punctual, and polished.
• Adaptability. Priorities will shift - sometimes mid-task.
• Strong work ethic.
• 5 years of helpdesk or deskside support experience; deskside/field support backgrounds strongly preferred over pure service desk roles
• Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise business applications
• Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory
• Demonstrated ability to support AV systems for meetings and events
• Excellent verbal communication skills - comfortable engaging with senior executives and leadership
• Ability to manage competing priorities in a fast-paced, executive-facing environment
• Availability for on-call rotation and the 7:00 AM - 3:30 PM in-office shift at our Spokane location

Preferred

• Light project management experience - tracking tasks, coordinating with vendors or teams, managing timelines
• Experience with new hire onboarding builds, PC refresh/replacement programs, and software deployments

Valued Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft certifications focused on Microsoft 365 or Windows OS support
• ITIL Foundation

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $64,900 - $94,100 ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role