Senior Team Member Relations Partner — Remote, Equity, Impact

Triwill Group; United States; Remote; CAD 146,000 - 246,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity & ESPP

Growth & Development Fund

Parental leave

Home office support

Job summary

GitLab in an all-remote environment is seeking a Senior Team Member Relations Partner to guide managers through complex team member relations matters across GitLab's global organization, including performance management, investigations, and policy compliance.

You'll lead sensitive investigations, coach leaders through confidential workplace matters, and partner with Legal and People Business Partners on solutions that support a positive team member experience while reducing organizational risk.

Qualifications

• Progressive employee or team member relations experience, including leading complex, multi-party workplace investigations and working with appropriate support on the most sensitive matters.
• Working knowledge of United States employment law relevant to team member relations, including the Family and Medical Leave Act, Americans with Disabilities Act, Title VII of the Civil Rights Act, and Equal Employment Opportunity Commission processes. Experience with employment regulations in other regions is a plus.
• Experience working in a distributed, multi-jurisdiction, or global organization and adapting guidance to different regulatory and cultural contexts.
• Ability to influence change without direct authority and build support for programs and policy changes across functions.
• Clear written, verbal, and interpersonal communication skills, including the ability to write well-supported investigation reports.
• Sound judgment, confidentiality, discretion, and empathy when handling sensitive, complex, and time-sensitive matters or facilitating conflict resolution.
• Strong problem-solving, critical thinking, business judgment, attention to detail, reliability, and the ability to work at a relatively quick pace.
• A Society for Human Resource Management Certified Professional, Professional in Human Resources, or equivalent certification is preferred but not required.

Responsibilities

• Lead sensitive investigations from intake through resolution, including interviewing team members, analyzing data from internal systems, writing investigation reports, and recommending next steps based on findings.
• Coach and advise leaders on complex team member relations issues, including performance management, while helping them manage business and company risk.
• Support proactive programs that help prevent workplace issues and concerns before they elevate.
• Partner with Legal and People Business Partners to review and assess team member relations cases, add context, and support consistent decisions.
• Help develop, apply, and revise policies as GitLab scales, and review policies, procedures, and initiatives for alignment with applicable requirements and GitLab's values.
• Analyze case trends and share insights with Legal, People Business Partners, and leaders to inform programs, policies, and risk-reduction strategies.
• Contribute to Team Member Relations and organization-wide initiatives in partnership with cross-functional stakeholders.
• Support the global governance of team member relations policies and practices by interpreting employment laws and regulations and providing guidance across jurisdictions.

Skills

Team member relations

Investigations leadership

Policy guidance

US employment law

Communication

Influence & change

Discretion & confidentiality

Quick pace

Education

SHRM certification (preferred)

Job description

GitLab in an all-remote environment is seeking a Senior Team Member Relations Partner to guide managers through complex team member relations matters across GitLab's global organization, including performance management, investigations, and policy compliance.

You'll lead sensitive investigations, coach leaders through confidential workplace matters, and partner with Legal and People Business Partners on solutions that support a positive team member experience while reducing organizational risk.