Senior Team Member Relations Partner

Triwill Group; United States; On-site; CAD 146,000 - 246,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity & ESPP

Growth & Development Fund

Parental leave

Home office support

Job summary

GitLab in an all-remote environment is seeking a Senior Team Member Relations Partner to guide managers through complex team member relations matters across GitLab's global organization, including performance management, investigations, and policy compliance.

You'll lead sensitive investigations, coach leaders through confidential workplace matters, and partner with Legal and People Business Partners on solutions that support a positive team member experience while reducing organizational risk.

Qualifications

• Progressive employee or team member relations experience, including leading complex, multi-party workplace investigations and working with appropriate support on the most sensitive matters.
• Working knowledge of United States employment law relevant to team member relations, including the Family and Medical Leave Act, Americans with Disabilities Act, Title VII of the Civil Rights Act, and Equal Employment Opportunity Commission processes. Experience with employment regulations in other regions is a plus.
• Experience working in a distributed, multi-jurisdiction, or global organization and adapting guidance to different regulatory and cultural contexts.
• Ability to influence change without direct authority and build support for programs and policy changes across functions.
• Clear written, verbal, and interpersonal communication skills, including the ability to write well-supported investigation reports.
• Sound judgment, confidentiality, discretion, and empathy when handling sensitive, complex, and time-sensitive matters or facilitating conflict resolution.
• Strong problem-solving, critical thinking, business judgment, attention to detail, reliability, and the ability to work at a relatively quick pace.
• A Society for Human Resource Management Certified Professional, Professional in Human Resources, or equivalent certification is preferred but not required.

Responsibilities

• Lead sensitive investigations from intake through resolution, including interviewing team members, analyzing data from internal systems, writing investigation reports, and recommending next steps based on findings.
• Coach and advise leaders on complex team member relations issues, including performance management, while helping them manage business and company risk.
• Support proactive programs that help prevent workplace issues and concerns before they elevate.
• Partner with Legal and People Business Partners to review and assess team member relations cases, add context, and support consistent decisions.
• Help develop, apply, and revise policies as GitLab scales, and review policies, procedures, and initiatives for alignment with applicable requirements and GitLab's values.
• Analyze case trends and share insights with Legal, People Business Partners, and leaders to inform programs, policies, and risk-reduction strategies.
• Contribute to Team Member Relations and organization-wide initiatives in partnership with cross-functional stakeholders.
• Support the global governance of team member relations policies and practices by interpreting employment laws and regulations and providing guidance across jurisdictions.

Skills

Team member relations

Investigations leadership

Policy guidance

US employment law

Communication

Influence & change

Discretion & confidentiality

Quick pace

Education

SHRM certification (preferred)

Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior Team Member Relations Partner, you'll guide managers through complex team member relations matters across GitLab's global organization, including performance management, investigations, and policy compliance. You'll lead sensitive investigations, coach leaders through confidential workplace matters, and partner with Legal and People Business Partners on solutions that support a positive team member experience while reducing organizational risk. This is a senior-level individual contributor role that reports to the Team Member Relations Director. You'll work with a high degree of autonomy on sensitive and higher-risk matters, help shape GitLab's team member relations practices, and serve as a subject matter resource for leaders and partners across regions.

What You’ll Do

• Lead sensitive investigations from intake through resolution, including interviewing team members, analyzing data from internal systems, writing investigation reports, and recommending next steps based on findings.
• Coach and advise leaders on complex team member relations issues, including performance management, while helping them manage business and company risk.
• Support proactive programs that help prevent workplace issues and concerns before they elevate.
• Partner with Legal and People Business Partners to review and assess team member relations cases, add context, and support consistent decisions.
• Help develop, apply, and revise policies as GitLab scales, and review policies, procedures, and initiatives for alignment with applicable requirements and GitLab's values.
• Analyze case trends and share insights with Legal, People Business Partners, and leaders to inform programs, policies, and risk-reduction strategies.
• Contribute to Team Member Relations and organization-wide initiatives in partnership with cross-functional stakeholders.
• Support the global governance of team member relations policies and practices by interpreting employment laws and regulations and providing guidance across jurisdictions.

What You’ll Bring

• Progressive employee or team member relations experience, including leading complex, multi-party workplace investigations and working with appropriate support on the most sensitive matters.
• Working knowledge of United States employment law relevant to team member relations, including the Family and Medical Leave Act, Americans with Disabilities Act, Title VII of the Civil Rights Act, and Equal Employment Opportunity Commission processes. Experience with employment regulations in other regions is a plus.
• Experience working in a distributed, multi-jurisdiction, or global organization and adapting guidance to different regulatory and cultural contexts.
• Ability to influence change without direct authority and build support for programs and policy changes across functions.
• Clear written, verbal, and interpersonal communication skills, including the ability to write well-supported investigation reports.
• Sound judgment, confidentiality, discretion, and empathy when handling sensitive, complex, and time-sensitive matters or facilitating conflict resolution.
• Strong problem-solving, critical thinking, business judgment, attention to detail, reliability, and the ability to work at a relatively quick pace.
• A Society for Human Resource Management Certified Professional, Professional in Human Resources, or equivalent certification is preferred but not required.

About the team

The Team Member Relations team helps GitLab address workplace matters consistently, fairly, and in line with applicable requirements and GitLab's values. The team partners closely with Legal, People Business Partners, and leaders across regions to manage sensitive cases, identify trends, improve policies and programs, and support a positive team member experience in GitLab's all-remote organization.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$104,800—$176,400 USD

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.