Senior Team Member: Lead Open/Close & Guest Experience

Playa-Bowls; Westborough (MA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Tips

Development program

Fun Environment

Playa discounts

Job summary

Playa Bowls in Massachusetts is seeking a Senior Team Member to join our fast-paced shop. You will help manage daily operations, lead opening and closing shifts, and ensure food quality and guest satisfaction with a positive, energetic approach.

You’ll delegate tasks, resolve guest issues, and uphold Playa Bowls values while delivering friendly service in a fun environment. Weekend availability and PB Food Safety certification within 3 months are expected.

Qualifications

• Experience in fast casual or retail environment preferred.
• Excellent communication and problem-solving abilities.
• Ability to thrive in a fast-paced setting.
• Weekend availability is required.

Responsibilities

• Lead opening and closing shifts and oversee daily operations.
• Delegate tasks to team members in a clear, responsible manner.
• Resolve customer issues in a polite and professional manner.
• Monitor inventory levels and assist with cash handling and deposits.
• Ensure all tasks meet Playa Bowls standards and brand values.

Skills

Customer service

Team leadership

Job description

Playa Bowls in Massachusetts is seeking a Senior Team Member to join our fast-paced shop. You will help manage daily operations, lead opening and closing shifts, and ensure food quality and guest satisfaction with a positive, energetic approach.

You’ll delegate tasks, resolve guest issues, and uphold Playa Bowls values while delivering friendly service in a fun environment. Weekend availability and PB Food Safety certification within 3 months are expected.