Senior Team Member

Playa-Bowls; Westborough (MA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Tips

Development program

Fun Environment

Playa discounts

Job summary

Playa Bowls in Massachusetts is seeking a Senior Team Member to join our fast-paced shop. You will help manage daily operations, lead opening and closing shifts, and ensure food quality and guest satisfaction with a positive, energetic approach.

You’ll delegate tasks, resolve guest issues, and uphold Playa Bowls values while delivering friendly service in a fun environment. Weekend availability and PB Food Safety certification within 3 months are expected.

Qualifications

• Experience in fast casual or retail environment preferred.
• Excellent communication and problem-solving abilities.
• Ability to thrive in a fast-paced setting.
• Weekend availability is required.

Responsibilities

• Lead opening and closing shifts and oversee daily operations.
• Delegate tasks to team members in a clear, responsible manner.
• Resolve customer issues in a polite and professional manner.
• Monitor inventory levels and assist with cash handling and deposits.
• Ensure all tasks meet Playa Bowls standards and brand values.

Skills

Customer service

Team leadership

Job description

Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept.

WHAT WE OFFER

• Tips: Our awesome staff + our awesome guest = a lot of tips!
• Development: Our Playa Bowls training program will allow you to grow your skills to use in any career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

WHO YOU ARE

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As a Senior Team Member, you are considered an extension of management and may be trusted with the shop during times in which the management is not present. Shift Leaders should be comfortable delegating tasks and should excel at doing such in a manner that prioritizes the needs of the shop. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

WHAT YOU’LL DO

• Manage and maintain the quality of food, discarding product when necessary
• Delegate work to employees in an appropriate and responsible manner
• Responsible for leading opening and closing shifts
• Manage and issue refunds
• Solve customer issues in a polite and professional manner
• Manage and record inventory levels throughout the shift and at the end of the night
• Count the register, safe, and deposit
• Communicate effectively with management regarding any issues throughout the shift
• Ensure that all tasks are completed in a timely manner and in accordance with company standards
• Lives the Playa Bowls mission, purpose, and values

WHAT YOU’LL BRING

• A Team Player
• Flexible Schedule
• And most importantly, FUN

REQUIREMENTS

• Must be available to work weekends
• Must pass the required PB Food Safety certification requirement within 3 months of employment

ESSENTIAL PHYSICAL FUNCTIONS

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieveitems from high and low shelving, the fridge/freezer, and under counters.
• Must be able to tolerate occasionallyloud environments (high powered blenders, timers, and ordernotifications).
• Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

"Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."