Assistant Manager - Lead Team, Elevate Guest Experience

Playa Bowls, LLC.; City of Rochester (NY); Hybride; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Advancement opportunities

Vibrant work culture

Playa Bowls discounts

Résumé du poste

Playa Bowls is seeking an Assistant Manager to support daily operations and create a vibrant, welcoming environment for both team members and customers. You will assist with training, mentoring staff, and resolving operational challenges with a solutions-focused mindset.

You will work closely with the General Manager in a fast-paced, growth-oriented setting, contributing to exceptional guest experiences while upholding Playa Bowls standards and values.

Qualifications

• Must pass ServSafe certification within 3 months of employment.
• Must be able to work a minimum of 30 hours per week.
• Must be available to work weekends.

Responsabilités

• Check products to ensure consistency, palatability, and quality.
• Investigate and resolve complaints regarding food quality, service, and accommodations.
• Schedule and receive food and beverage deliveries, checking contents for quality and quantity.
• Monitor preparation methods, portions, garnishing, and presentation to Company standards.
• Schedule staff hours and assign duties for economical use of food and timely prep.
• Review procedures to improve service, performance, or safety.
• Assist with some food prep or service tasks as needed.
• Maintain inventories and keep records.
• Ensure compliance with health and fire regulations in facilities.

Connaissances

Supervisory experience

Driver's license

Team-oriented

Customer service

Inventory knowledge

HR responsibilities

Communication

Problem solving

Positive attitude

Outils

ADP WFN

POS system

Description du poste

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014 and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 locations in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

WHAT WE OFFER

• Competitive Pay: We offer a competitive hourly wage plus credit card + cash tips!
• Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged!
• Playa Discounts: If an employee is working, they receive 50% off during their shift & if they're not working, they receive 30% off! Win-win!

WHO YOU ARE

We’re looking for a positive, enthusiastic, and people-oriented individual with a passion for superfoods, healthy living, and (of course) fruit! As the Assistant Manager at Playa Bowls, you’ll work closely with the General Manager to support daily operations and ensure a vibrant, welcoming environment for both team members and customers. Your responsibilities will range from training and mentoring new staff to helping resolve operational challenges with a strategic and solutions-focused mindset. If you thrive in a fast-paced setting, value personal and professional growth, think like an entrepreneur, and appreciate the occasional playful food pun, you’ll be a great fit for our team!

WHAT YOU’LL DO

• Check products to ensure consistency, palatability, and quality
• Investigate and resolve complaints regarding food quality, service, and accommodations
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company Standards
• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Perform some food preparation or service tasks such as prepping, clear tables and serving food and drinks when necessary
• Maintain food and equipment inventories and keep inventory records
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Order and purchase product, equipment, and supplies
• Organize and direct worker training programs, resolve personnel problems, and evaluate employee performances
• Assess Team Member's needs, and recruit new hires using Company methods such as ADP WFN, advertisements, or attendance at job fairs
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
• Utilize POS system, operate cash register and make bank deposits.
• Fill out business or government forms, maintain records, reports, or files and safety reports
• Adhere to company opening and closing procedures and maintain accompanying records
• Fill in for General Manager in the event of an extended absence
• Lives the Playa Bowls mission, purpose, and values

WHAT YOU’LL BRING

• Proven experience in a supervisory or managerial role, preferably in a fast-paced food service or retail environment
• A valid driver’s license and reliable transportation
• A collaborative, team-first mindset with a willingness to jump in wherever needed
• Strong customer service skills and a passion for creating positive guest experiences
• Working knowledge of supply chain and inventory processes
• Familiarity with personnel management and basic human resources responsibilities
• Excellent communication and active listening skills to effectively support and lead a diverse team
• Strong critical thinking and problem-solving abilities
• And most importantly… a positive attitude and a great sense of FUN!

REQUIREMENTS

• Must pass the ServSafe certification within 3 months of employment.
• Must be able to work a minimum of 30 hours per week
• Must be available to work weekends

ESSENTIAL PHYSICAL FUNCTIONS

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

“Playa Bowls is an equal opportunity employercommitted to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”