SENIOR TEAM LEADER

Dept. of Homeless Services; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

55a Program

Public Service Loan Forgiveness info

Job summary

The Dept. of Homeless Services (DHS) seeks an Associate Fraud Investigator Level II to lead a team of investigators and support staff in priority fraud prevention and eligibility work.

The role emphasizes collaboration with shelter staff and providers to place clients in suitable housing and ensure timely case resolutions. This civil service position requires supervisory experience and strong investigative skills within a fast-paced social services environment.

Qualifications

• Four-year high school diploma or equivalent with five years of investigative experience, with one year in a supervisory capacity.
• Associate degree with 12 related credits and three years of experience, including supervisory duties.
• Bachelor's degree with two years of experience, including supervisory duties.
• Equivalency: 30 credits plus 6 credits in related fields can substitute for one year of experience; one year supervisory experience required.

Responsibilities

• Oversee Associate Fraud Investigator Level I/Family Workers staff.
• Focus on eligibility determinations and fraud prevention.
• Provide supervision and technical assistance to social service staff.
• Liaise with shelter staff and providers to facilitate client placement.
• Develop staffing schedules and review monthly activity reports.
• Coordinate case conferences and internal/external meetings.
• Recommend innovative strategies to enhance programs.

Skills

Supervisory experience

Investigative experience (socials)

Fast-paced environment

Bilingual Spanish (preferred)

Education

High school diploma or equivalent

Associate degree or 60 credits + 12 in related fields

Baccalaureate degree with 2 years experience

Education/experience equivalent with supervisory experience

Job description

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE FRAUD INVESTIGATOR CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

Associate Fraud Investigator Level II - Senior Team Leader

The Department of Homeless Services (DHS) is recruiting for one (1) Associate Fraud Investigator level II to function as a Senior Team Leader who will:

• Oversee Associate Fraud Investigator Level I/ Family Workers Staff, and Community Coordinators.
• Focus on eligibility determinations and fraud prevention, ensuring timely case resolutions.
• Provide supervision and technical assistance to the social services staff.
• Liaison with shelter staff and community-based providers to facilitate client placement into alternative housing.
• Refer staff to the DHS Training Bureau to ensure social service staff receive adequate and ongoing training.
• Develop and monitor staffing schedules; prepare and review monthly reports on program activities and staff operations.
• Coordinate/participate in case conferences and internal/external meetings.
• Make recommendations for the development of innovative strategies/techniques to enhance programs that meet client needs.
• Collaborate with DHS contracted sites and various agencies directly involved with providing services for the homeless.
• Monitor non-compliant clients and utilize Client Responsibility procedures when needed.
• Submit Client Responsibility cases for review and sanction, when applicable.

Hours/Schedule: Tuesday - Saturday, 4PM - 12AM, RDO's Sundays and Mondays.

ASSOCIATE FRAUD INVESTIGATOR ( - 31118

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent and five years of satisfactory, full-time experience, acquired within the United States in one or a combination of the following: performing investigations involving criminal and/or fraudulent activities; evaluating credit histories; searching for assets; and/or researching, compiling and/or locating evidence or information in order to build a case or uncover activities of criminal, corrupt, unlawful or unethical nature involving public or private funds, one year of which shall have been in a supervisory or administrative capacity; or

2. An associate degree or 60 semester credits from an accredited college, including or supplemented by 12 semester credits from an accredited United States college in criminal justice, forensic science, police science, criminology, criminal justice administration and planning, and/or law or related field and three years of satisfactory, full-time experience as described in "1" above, one year of which shall have been in a supervisory or administrative capacity; or

3. A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience as described in "1" above, one year of which shall have been in a supervisory or administrative capacity; or

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent and have one year of supervisory or administrative experience in the areas described in "1" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college, including or supplemented by 6 semester credits in the areas described in "2" above for one year of experience.

Preferred Skills

• Minimum two years supervisory experience.
• Prior investigative experience in social services.
• Ability to work in a fast-paced, social services environment.
• Bi-lingual (Spanish) preferred but not required.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.