TEAM LEADER

Dept. of Homeless Services; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

New York City Department of Homeless Services (DHS) seeks an Associate Fraud Investigator to lead investigative efforts, supervise a team, and ensure accurate eligibility and THA determinations. The role involves collaboration with multiple units and using key tools such as CARES, Q-Flow, and WMS.

Responsibilities include interviewing applicants, reviewing documents, preparing case summaries, and coordinating with the HERO Unit and Social Workers to support shelter placements and eligibility

Qualifications

• Four-year high school diploma or equivalent with 5 years’ investigational experience; one year in supervisory capacity.
• Associate degree with targeted credits in criminal justice or related fields and 3 years’ experience.
• Bachelor’s degree with 2 years of supervisory or administrative experience.

Responsibilities

• Supervise staff while reviewing eligibility determinations and conduct expedited investigations when diversion is not possible.
• Assist Level II with intake, shelter placement, investigations and eligibility determinations.
• Utilize CARES, Q-Flow, WMS to interview applicants and complete THA investigations.
• Evaluate child welfare, domestic violence, medical and other issues for further action.
• Prepare case summaries and notices; manage appointment desk and case distribution.
• Coordinate with HERO Unit, Agency Legal Unit and Social Workers on eligible cases.

Skills

Investigative experience

Bilingual Spanish

Fast-paced environment

Education

High school diploma or GED

Associate degree (or 60 credits)

Bachelor's degree

Tools

CARES

Q-Flow

WMS

Job description

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE FRAUD INVESTIGATOR CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Department of Homeless Services (DHS) is recruiting (1) Associate Fraud Investigator Level I to function as a Team Leader will:

• Supervise Family Workers and Community Coordinators while reviewing eligibility determinations. Play a dual role in both diversion assessments and fraud prevention, ensuring cases that cannot be diverted undergo expedited eligibility investigations.
• Assist Associate Fraud Investigator, Level II, with latitude for independent initiative and judgment, supervise a team of subordinate staff in the intake, shelter placement, investigations, and eligibility determination process.
• Utilize the CARES, Q-Flow, WMS and other tools to handle applicant interviews, completes investigations of applications for Temporary Housing Assistance (THA), assess and verifies information and documents relevant to the investigation.
• Evaluate child welfare, domestic violence, medical, and other issues for further action and investigation; including referrals to Social Service Agencies and Community-Based Organizations.
• Prepare case summaries and written determinations in connection with applications for THA, prepare appointment notices, and 4002 notices of action for service. Oversee case distribution and the appointments desk.
• Liaise with the HERO Unit to facilitate shelter placements and collaborate with the Agency Legal Unit and Resource Room Social Workers in all aspects of handling ineligible applicants.
• Arrange client transportation services; prepare funds disbursements, routine reports and handle special projects upon request.
• Perform any other duties, as assigned by the Associate Fraud Investigator, Level II.

Hours/Schedule: Tuesday to Saturday (8am -4pm).

ASSOCIATE FRAUD INVESTIGATOR ( - 31118

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent and five years of satisfactory, full-time experience, acquired within the United States in one or a combination of the following: performing investigations involving criminal and/or fraudulent activities; evaluating credit histories; searching for assets; and/or researching, compiling and/or locating evidence or information in order to build a case or uncover activities of criminal, corrupt, unlawful or unethical nature involving public or private funds, one year of which shall have been in a supervisory or administrative capacity; or
2. An associate degree or 60 semester credits from an accredited college, including or supplemented by 12 semester credits from an accredited United States college in criminal justice, forensic science, police science, criminology, criminal justice administration and planning, and/or law or related field and three years of satisfactory, full-time experience as described in \"1\" above, one year of which shall have been in a supervisory or administrative capacity; or
3. A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience as described in \"1\" above, one year of which shall have been in a supervisory or administrative capacity; or
4. Education and/or experience equivalent to \"1\", \"2\", or \"3\" above. However, all candidates must have a four-year high school diploma or its educational equivalent and have one year of supervisory or administrative experience in the areas described in \"1\" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college, including or supplemented by 6 semester credits in the areas described in \"2\" above for one year of experience.

Preferred Skills

• Prior investigative experience in social services.
• Ability to work in a fast-paced, social services environment.
• Bi-lingual (Spanish) preferred but not required.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.