Customer Experience Team Lead

Fleet Farm; Waukee (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Fleet Farm seeks a Customer Service Team Lead to oversee Front End operations, including customer service, cashier activities, cart retrieval and front-end housekeeping. Mentors staff to uphold best-in-class service and drive efficient store processes.

Ideal candidates have retail supervisory experience, strong communication, and the ability to motivate diverse teams while coordinating daily cash office tasks and service desk duties. Fleet Farm supports equal opportunity employment.

Qualifications

• Leadership experience in retail or service industries.
• Ability to coach and mentor a diverse team.
• Strong communication and customer service skills.
• Flexibility to work days, nights, weekends, and holidays.
• Proven track record of improving service quality.

Responsibilities

• Oversee front end operations including cashier activities.
• Coach and set expectations for customer service.
• Monitor cash office procedures and liquidity.
• Ensure cart availability and housekeeping.
• Assist with service desk duties including returns and buy-online-pickup.
• Promote Fleet Farm loyalty programs.

Skills

Customer service leadership

Coaching and training

Retail operations

Team motivation

Education

High School Diploma or GED

Job description

Fleet Farm seeks a Customer Service Team Lead to oversee Front End operations, including customer service, cashier activities, cart retrieval and front-end housekeeping. Mentors staff to uphold best-in-class service and drive efficient store processes.

Ideal candidates have retail supervisory experience, strong communication, and the ability to motivate diverse teams while coordinating daily cash office tasks and service desk duties. Fleet Farm supports equal opportunity employment.