Senior Tax Operations Manager — Global Withholding Lead

EY; New York (NY); Hybrid; USD 153,000 - 332,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Job summary

EY EDGE welcomes a Senior Services Manager to lead the Customer Tax Operations and Reporting team focused on information reporting and withholding across the financial services sector. You will supervise data preparation, reporting, and client communications while driving process standardization and training.

You will work within EY’s hybrid model, collaborating with domestic and international delivery teams and supporting audits, with a focus on NRA withholding, FATCA, and related non‑US taxes.

Qualifications

• Bachelor’s degree or higher in relevant field with emphasis on accounting, finance or tax.
• CPA/EA or licensed attorney credentials are highly preferred.
• Ability to prioritize, handle and track multiple assignments.
• Strong analytical and problem-solving skills.
• Strong data analysis capabilities.
• Ability to draft/design business requirements, process flow diagrams and rules matrices.
• Change management, operations and process improvement experience.
• Ability to identify improvement opportunities and actively engage in implementing improvements.
• Demonstrated leadership skills and proven skills in developing employees.
• Strong oral and written communication as well as presentation skills.
• Excellent trouble shooting, execution and communication (written and verbal) skills.
• Proficient using Microsoft Excel, Word, and Power Point; Proficiency in tax accounting systems.

Responsibilities

• Lead tax operations team and manage data preparation and reporting.
• Coordinate day-to-day client interactions and track KPIs.
• Ensure standardized processes and drive training for tax operations.
• Support client audits with documentation of current processes.
• Demonstrate performance metrics and manage engagement risk.
• Oversee budget awareness and billing within engagements.

Skills

Leadership skills

Analytical skills

Communication skills

Data analysis capabilities

Problem-solving

Education

Bachelor’s degree in Accounting, Finance, Business Administration, Tax, Law, or Economics

CPA, EA, or licensed attorney

Tools

Microsoft Excel

PowerPoint

Tax accounting systems

Job description

EY EDGE welcomes a Senior Services Manager to lead the Customer Tax Operations and Reporting team focused on information reporting and withholding across the financial services sector. You will supervise data preparation, reporting, and client communications while driving process standardization and training.

You will work within EY’s hybrid model, collaborating with domestic and international delivery teams and supporting audits, with a focus on NRA withholding, FATCA, and related non‑US taxes.