Tax Operations Manager – Global Financial Services

EY; Tucson (AZ); Hybrid; USD 103,000 - 189,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Paid time off options

Job summary

EY is seeking a senior tax operations professional to lead customer tax operations and reporting engagements within EY EDGE, focusing on NRA withholding, FATCA, and other information reporting across financial services clients.

The role combines leadership of a delivery team, process improvement, and client collaboration in a hybrid US-based setup, offering a comprehensive benefits package and opportunities for growth.

Qualifications

• Bachelor degree required in accounting, finance, business, tax, law or economics.
• 8+ years of operational delivery experience in professional services.
• CPA/EA or licensed attorney credential is required.
• Ability to prioritize and track multiple assignments.
• Strong analytical, data analysis and problem-solving skills.
• Experience drafting business requirements, process flows and rules matrices.
• Change management and process-improvement background.
• Proven leadership and ability to develop employees.
• Excellent oral and written communication and presentation skills.
• Strong organization and people management skills.
• Proficient with Excel, Word, PowerPoint; tax accounting systems experience.

Responsibilities

• Lead tax operations team and manage data preparation, aggregation, and reporting.
• Direct day-to-day client interactions, monitor KPIs, and ensure on-time delivery.
• Oversee workload, quality, and utilization across the team.
• Escalate issues and ensure consistent standardized processes.
• Support client/internal audits with documentation of processes.
• Drive efficiency through KPI reporting and service quality management.
• Coach and develop team members; manage engagement risk and budget alignment.
• Travel up to 20% as required.

Skills

Leadership

Data analysis

Prioritization

Problem solving

Communication skills

Process improvement

Team development

Organization & people management

Troubleshooting

Multi-tasking

Education

Bachelor’s degree in Accounting/Finance/Business

CPA/EA/attorney credential

Tools

Excel

Word

PowerPoint

Tax accounting systems

Job description

EY is seeking a senior tax operations professional to lead customer tax operations and reporting engagements within EY EDGE, focusing on NRA withholding, FATCA, and other information reporting across financial services clients.

The role combines leadership of a delivery team, process improvement, and client collaboration in a hybrid US-based setup, offering a comprehensive benefits package and opportunities for growth.