SENIOR TAX COMPLIANCE REPRESENTATIVE

Employment Development Department; California (MO); Hybrid; USD 80,000 - 100,000; Full time

Job summary

The Employment Development Department (EDD) in California seeks an e-Services Business Analyst serving as a Senior Tax Compliance Representative. The role focuses on researching enhancements to e-Services for Business, developing resources, and guiding Tax Branch staff through online service changes.

Headquartered in Sacramento with possible telework, the position requires strong written and verbal communication, and the ability to coordinate testing of critical changes with IT and Tax staff to

Qualifications

• Strong written and verbal communication skills.
• Experience analyzing and enhancing online services.

Responsibilities

• Performing research and analysis for enhancements to e-Services for Business.
• Developing and maintaining customer resources such as video tutorials and web content.
• Providing technical support and guidance to Tax Branch staff.
• Coordinating testing of changes with IT and Tax Branch staff.
• Ensuring customers can easily access online services to file, pay, and manage accounts.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

• Job Code #: JC-531956
• Position #(s): 280-620-8687-136 280-620-8687-089
• Working Title: e-Services Business Analyst
• Classification: SENIOR TAX COMPLIANCE REPRESENTATIVE
• $6,646.00 - $8,324.00
• # of Positions: 2
• Work Location: Sacramento County
• Telework: Hybrid
• Job Type: Permanent, Full Time
• Work Shift: 8:30 AM-5:00 PM
• Work Week: Monday - Friday
• Department Information: The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD. Department Website: http://www.edd.ca.gov

Job Description And Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you an innovative, customer service-oriented individual who likes to take on new challenges? Do you possess strong analytical and communication skills? If you are looking for an exciting opportunity, and want to join a dynamic team, then this is the place for you!

The e-Services Group is in search of an enthusiastic and forward-thinking Senior Tax Compliance Representative (STCR) to serve as an e-Services Business Analyst. The typical duties include, but are not limited to:

• Performing research and analysis for proposed enhancements to e-Services for Business, Benefit Overpayment Services, and other online services.
• Developing and maintaining customer resources such as video tutorials and web content.
• Providing technical support and guidance to Tax Branch staff.
• Coordinate testing of enhancements and critical changes to online services with the ACES Management Bureau or Information Technology Branch and Tax Branch staff.
• Ensuring customers can easily access online services to file, pay, and manage their account.

The STCR must have strong written and verbal communication skills to effectively facilitate activities to prepare internal and external stakeholders for changes to the online services. The STCR must have the ability to use critical thinking to continually enhance the customer's online experience.

This position is headquartered in Sacramento and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Position(s) exist in Sacramento County.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities:

• Break areas
• wellness/lactation rooms
• coffee points
• a fitness center with private showers
• a Career Center for EDD Employees
• a micro market
• building-wide WiFi
• an outdoor terrace
• bike storage
• nearby public transit options
• and much more

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Examination/Assessment

If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

The SENIOR TAX COMPLIANCE REPRESENTATIVE is a Departmental Promotional exam for EDD employees only. The next administration of the STCR exam is tentatively scheduled for JUNE 2027.

For more information about the State hiring process.

To watch tutorials on how to apply for a State job.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.