Lead, Technical Account Management – Security SaaS

Cyberhaven; Atlanta (GA); On-site; USD 170,000 - 180,000; Full time

Job summary

Cyberhaven is seeking a Manager, Technical Account Management to build and lead the TAM team that owns the technical relationship with customers. You will hire, develop, and guide TAMs, ensuring consistent, proactive technical partnerships from onboarding to renewal.

You will work with Product, Engineering, Support Engineering, CX, and Sales to translate customer learnings into product and process improvements while coaching teams on escalation and executive communication.

Qualifications

• Experience leading technical account teams and customer-facing staff.
• Strong background in security SaaS and endpoint agents.
• Ability to scale TAM operations with playbooks and metrics.

Responsibilities

• Lead, hire, onboard, and develop Technical Account Managers.
• Define TAM operating model, segmentation, and engagement cadence.
• Own customer outcomes through renewal and expansion cycles.
• Collaborate with Product, Engineering, Support, CX, and Sales.

Skills

Team management

Technical leadership

Executive communication

Customer-facing

Security SaaS

SaaS deployment

Cross-functional collaboration

Mentoring

Tools

Windows

macOS

Linux

Job description

Cyberhaven is seeking a Manager, Technical Account Management to build and lead the TAM team that owns the technical relationship with customers. You will hire, develop, and guide TAMs, ensuring consistent, proactive technical partnerships from onboarding to renewal.

You will work with Product, Engineering, Support Engineering, CX, and Sales to translate customer learnings into product and process improvements while coaching teams on escalation and executive communication.