Senior Systems Support Specialist (TS/SCI) - NISSC 3

AMERICAN SYSTEMS; Colorado; On-site; USD 116,000 - 194,000; Full time

Benefits offered by this job

Healthcare benefits

Paid leave

Retirement plans

Insurance programs

Education and training assistance

Job summary

AMERICAN SYSTEMS is seeking a Systems Support Specialist IV to support the NISSC 3 program at Cheyenne Mountain Space Force Station, Colorado. This role provides onsite and on-call system administration, troubleshooting, maintenance, and user support in a TS/SCI environment to ensure operational readiness and data integrity.

The candidate will manage incident response, backups, logs, and audits while coordinating with engineering and operations teams.

Qualifications

• Active TS/SCI clearance required to start.
• Bachelor's degree or DoD equivalent training.
• DoW 8140 certification required/preferred.
• Experience in secure, mission-critical environments.
• Experience with asset tracking and inventory management.
• Experience with incident response, backup/restore, and user support.

Responsibilities

• Deliver onsite and on-call technical and operational support for multiple mission systems.
• Perform troubleshooting and corrective actions for hardware, software, network, and system performance issues.
• Conduct preventive and corrective maintenance, including patching and system optimization.
• Provide user support and training for system access and basic operations.
• Collect, maintain, and update operational logs, incident and deficiency reports, and checklists.
• Perform incident response activities, including initial triage, escalation, and resolution documentation.
• Execute backup and restore operations, ensuring data integrity and compliance with security requirements.
• Support system administration and database activities as needed.
• Oversee procedural compliance and ensure records meet audit standards.
• Act as a technical resource for performance optimization and reporting.
• Coordinate with teams to support system changes and asset tracking.

Skills

Systems administration

Asset tracking

Incident response

Backup and restore

Audit and logs

Education

Bachelor’s degree or DoD training

DoW 8140 qualifying certification

Job description

AMERICAN SYSTEMS is seeking a Systems Support Specialist IV to support the NISSC 3 program at Cheyenne Mountain Space Force Station, Colorado. This role provides onsite and on-call system administration, troubleshooting, maintenance, and user support in a TS/SCI environment to ensure operational readiness and data integrity.

The candidate will manage incident response, backups, logs, and audits while coordinating with engineering and operations teams.