NISSC 3 Systems Support Specialist II

AMERICAN SYSTEMS; Colorado Springs (CO); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Health care benefits

Paid leave

Retirement plans

Education assistance

Job summary

A technology solutions firm seeks a Support Specialist II in Colorado Springs. This position offers technical and operational support for mission systems, requiring a Bachelor's degree in a relevant field and 4-6 years of experience. An active TS/SCI clearance is mandatory, and the salary range is USD $80,000 to $115,000 per year. The candidate will provide troubleshooting, maintenance, and user support in a secure environment, ensuring data integrity and system availability.

Qualifications

• Bachelor's degree in IT, Cybersecurity, or related field, or equivalent military training.
• 4-6 years of experience in systems or network administration.
• Active TS/SCI clearance required.

Responsibilities

• Provide technical and operational support for multiple mission systems.
• Troubleshoot hardware, software, network, and system issues.
• Conduct preventative and corrective maintenance for systems.

Skills

System administration

Troubleshooting

Preventive maintenance

User support

Incident response

Education

Bachelor's degree in Information Technology or related field

Tools

DoD 8140 certification

Cloud+

Security+

GSEC

Job description

Job Details

Location: Colorado Springs, US-CO-Colorado Springs

ID: 2026-4302

Category: IT / Cyber Security / Network Systems

Position Type: Full-Time

Remote: No

Clearance Required: Top Secret/SCI

Overview

AMERICAN SYSTEMS is seeking our next Support Specialist II. Systems Support Specialist II personnel will support the NISSC 3 program at Peterson SFB, Colorado. These positions deliver technical and operational support for multiple mission systems by providing onsite and on‑call coverage for system administration, troubleshooting, maintenance, and user support in a TS/SCI environment. The Specialists will help ensure system availability, data integrity, and high‑quality operational documentation.

Responsibilities

• Provide onsite and on‑call system administration and operational support for multiple mission systems at Cheyenne Mountain.


• Troubleshoot and resolve hardware, software, network, and system performance issues affecting mission operations.


• Conduct preventive and corrective maintenance, including applying patches, updates, configuration changes, and performance tuning.


• Provide user support and training for system access, basic operations, and issue resolution.


• Collect, maintain, and update operational logs, incident and deficiency reports, and checklists in accordance with program and security standards.


• Perform incident response, including initial triage, escalation, coordination with higher‑tier support, and closure documentation.


• Execute backup and restore operations to ensure data integrity, availability, and continuity of operations.


• Support system administration and basic database support tasks as needed to maintain operational environments.


• Oversee procedural compliance and ensure all records, logs, and reports meet required operational, security, and audit standards.


• Act as a technical resource for performance optimization, data integrity, role continuity, and support to management status reporting.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field, OR equivalent DoD/Military training in systems administration, network operations, or a related technical discipline.


• 4‑6 years of relevant experience in systems or network administration, systems support, or similar technical roles in secure, mission‑critical (DoD or similar) environments.


• Expertise in system administration and troubleshooting to support multiple mission systems.


• Strong skills in preventive and corrective maintenance to ensure system availability and operational readiness.


• Experience providing responsive user support and training.


• Proficiency in managing process documentation, operational logs, and incident/deficiency reports.


• Experience supporting incident response, backup/restore, and documentation activities in accordance with established procedures.


• Ability to support performance optimization efforts and oversee compliance with procedural and documentation standards.


• Minimum: Active TS/SCI clearance required to start.


• Holds a DoD 8140 qualifying certification; one or more of the following (or equivalent) is required/preferred: Cloud+, GSEC, Security+, SSCP.

Pay Transparency Statement

The salary range for this position is USD $80,000.00 to USD $115,000.00 per year. Actual compensation will be determined based on several factors permitted by law.

AMERICAN SYSTEMS offers a comprehensive benefits program that includes health care benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

Notice of Anticipated Employment Opportunities

These positions are being posted in anticipation of future employment opportunities, which may become available beginning around June 2026. Actual hiring and start dates will depend on contract award, organizational needs and other factors. Candidates may be considered for these or similar positions as opportunities arise.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status