Senior Systems Support Engineer: Lab & Network Infra
Tailored Management
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Benefits offered by this job
Job summary
Tailored Management is seeking a Senior Systems Support Engineer to provide hands-on support for Roche instruments, lab systems, and the network infrastructure at Pleasanton and Santa Clara. You will handle installation, qualification, PM, troubleshooting, and IT/networking for instrument connectivity.
The role emphasizes Fortigate/firewall management, IP networking, DNS/DHCP, VLANs, and secure data handling in R&D and clinical settings.
Qualifications
- 5+ years servicing medical/laboratory equipment and networked systems.
- Strong networking fundamentals: IP addressing/subnetting, VLANs, switches, routers, firewalls.
- Experience configuring Fortigate or similar firewall appliances.
Responsibilities
- Provide hands-on instrument and system support for Roche instruments and lab networks.
- Establish, troubleshoot, and maintain network connections for remotely accessible instruments.
- Document service and maintenance activities in approved systems and coordinate requests via ServiceNow.
- Collaborate with IT, networking, engineering, and lab teams to resolve issues.
Skills
Education
Tools
Job description
Tailored Management is seeking a Senior Systems Support Engineer to provide hands-on support for Roche instruments, lab systems, and the network infrastructure at Pleasanton and Santa Clara. You will handle installation, qualification, PM, troubleshooting, and IT/networking for instrument connectivity.
The role emphasizes Fortigate/firewall management, IP networking, DNS/DHCP, VLANs, and secure data handling in R&D and clinical settings.
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